Fiber Tier II Technician (Hybrid/Remote)

Ubiquity; Fort Worth (TX); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical and Dental Plan

Vision Plan

PTO

401(K) with company match

Job summary

Ubiquity is seeking a Tier II Technician to support deployment, activation, and advanced troubleshooting of fiber-based internet services. You will serve as the escalation point for field operations and CSR teams, ensuring services are turned up correctly and remain reliable.

This hybrid role combines remote work with on-site presence in Keller, TX, and requires strong problem-solving skills to diagnose optical, transport, and CPE issues while guiding internal teams and delivering excellent

Qualifications

• High school diploma or GED required; associate degree or technical certification in IT, Networking, Telecommunications, or related field preferred.
• Minimum of 5 years of experience in a related industry.

Responsibilities

• Perform remote fiber service turn-ups, including ONT/OLT activation, configuration validation, and service testing.
• Verify optical levels, signal quality, and service parameters during installations and upgrades.
• Coordinate with field technicians to resolve light-level discrepancies, equipment issues, or physical plant problems.
• Validate proper provisioning of customer services (internet, voice, special circuits) across multiple platforms.

Skills

Troubleshooting

CPE configuration

Customer communication

Education

Associate degree or technical certification

High school diploma or GED

Job description

Ubiquity is seeking a Tier II Technician to support deployment, activation, and advanced troubleshooting of fiber-based internet services. You will serve as the escalation point for field operations and CSR teams, ensuring services are turned up correctly and remain reliable.

This hybrid role combines remote work with on-site presence in Keller, TX, and requires strong problem-solving skills to diagnose optical, transport, and CPE issues while guiding internal teams and delivering excellent