Fiber Tech Support & Customer Care Specialist (Part-Time)

Centric Fiber Op Co, LLC; The Woodlands (TX); On-site; USD 25,000 - 39,000; Part time

Benefits offered by this job

Medical, dental, vision

Generous PTO

10 company-paid holidays

401(k) plan with 5% match

Job summary

Centric Fiber OpCo, LLC is seeking a part-time Customer Service & Technical Support Specialist to blend traditional support with basic network provisioning. You will interact with customers across calls, emails, and chats, onboarding new users, and guiding them through service options and billing details.

Training occurs in-office for 4–6 weeks, with potential later remote weekend work based on performance. This role emphasizes accuracy, teamwork, and customer-first communication.

Qualifications

• High School diploma or GED required.
• 2+ years of customer service experience.
• 2+ years of technical support or telecom experience preferred.

Responsibilities

• Handle high volumes of calls, emails, and chats with timely information.
• Assist customers with services, billing, and promotions.
• Provide onboarding and account management support to fiber customers.
• Escalate issues to NOC or field teams as needed and track resolutions.
• Update customer records after interactions and ensure data accuracy.
• Promote Centric’s fiber network and ensure compliance with company procedures.
• Collaborate with cross-functional teams to resolve subscriber issues.

Skills

Strong communication

CRM systems proficiency

Microsoft Office

Basic IP networking

Education

High School Diploma or GED

Tools

Salesforce

HubSpot

Job description

Centric Fiber OpCo, LLC is seeking a part-time Customer Service & Technical Support Specialist to blend traditional support with basic network provisioning. You will interact with customers across calls, emails, and chats, onboarding new users, and guiding them through service options and billing details.

Training occurs in-office for 4–6 weeks, with potential later remote weekend work based on performance. This role emphasizes accuracy, teamwork, and customer-first communication.