Hybrid Events AV & IT Support Pro

Optomi; Arlington (VA); On-site; USD 30,000 - 47,000; Full time

Job summary

Optomi, in partnership with a leader in the cooperative industry, is seeking an AV Technician/Service Desk Agent to support its Arlington, VA office and Conference Center. You will ensure conference rooms, video conferencing systems, and presentation technology operate reliably for meetings, executive presentations, and hybrid events.

The role combines hands-on AV work with IT service desk tasks, requiring customer focus and calm troubleshooting in a fast-paced corporate environment.

Qualifications

• 3+ years supporting enterprise AV systems, conference rooms, live events, or IT/desktop support.
• Hands-on AV equipment setup and troubleshooting, including microphones, speakers, cameras, projectors, displays.
• Experience with Teams, Zoom, and Webex video conferencing platforms.
• General IT troubleshooting for Windows, Microsoft 365, laptops, peripherals, and network basics.
• Experience documenting incidents and resolutions in ServiceNow or similar ITSM tool.
• Strong customer service, communication, and problem-solving skills.

Responsibilities

• Perform daily conference room checks and ensure AV equipment is ready for meetings.
• Set up, test, monitor, and troubleshoot AV for meetings and hybrid events.
• Provide live technical support for Teams, Zoom, and Webex meetings (audio/video/mic/camera/content).
• Troubleshoot AV, hardware, software, and connectivity issues with minimal meeting disruption.
• Provide general IT Service Desk support for Windows devices, Microsoft 365, laptops, peripherals.
• Document incidents, service requests, troubleshooting steps, and resolutions in ServiceNow.
• Coordinate with IT, facilities, conference organizers, and external AV vendors.

Skills

AV systems

Conference rooms

Live events

IT help desk

Desktop support

Windows/365

Video conferencing platforms

Microsoft Teams

Zoom

Webex

ServiceNow

Tools

ServiceNow

Job description

Optomi, in partnership with a leader in the cooperative industry, is seeking an AV Technician/Service Desk Agent to support its Arlington, VA office and Conference Center. You will ensure conference rooms, video conferencing systems, and presentation technology operate reliably for meetings, executive presentations, and hybrid events.

The role combines hands-on AV work with IT service desk tasks, requiring customer focus and calm troubleshooting in a fast-paced corporate environment.