AV & IT Support Engineer I | Hybrid & Teams Rooms Expert

QTS Realty Trust; Duluth (GA); Hybrid; USD 55,000 - 76,000; Full time

Benefits offered by this job

Medical insurance

401(k) retirement plan

Paid holidays

Paid time off

Tuition assistance

Parental leave

Job summary

QTS Realty Trust is seeking an Enterprise IT Support Engineer I – A/V to support and troubleshoot A/V equipment and AV-enabled spaces, including conference rooms and auditoriums. This hybrid role also covers network needs related to AV systems and live event operations.

The ideal candidate has 3+ years of A/V experience, proficiency with Teams Rooms, and a solid IP networking background, with US citizenship required for federal contracts.

Qualifications

• Associates degree in IT related field or equivalent professional experience.
• Three or more years of A/V experience in a corporate or professional environment.
• Prior experience supporting Microsoft Teams Rooms or related product configuration management.
• Proficient with audio visual components, integrations, management and design.
• Solid understanding of IP networking.
• Experience with running audio visual systems for events: Audio, Video, Lighting, and Web Stream.
• US Citizenship for this position is required by law due to federal customer contracts.

Responsibilities

• Assist with setup, testing, operation, and tearing down of audio visual equipment; e.g. video conferencing equipment, microphones, cameras, audio systems, and operation of integrated A/V systems.
• Meet with internal and external customers to gather meeting requirements, provide overview of A/V options and make recommendations.
• Coordinate, test, run and troubleshoot hybrid and fully remote VC meetings and events.
• Coordinate and participate in design, installation, configuration and commissioning of AV integrated systems.
• Run Help request problem tickets and troubleshoot AV system malfunctions.

Skills

A/V hardware

IP networking

Microsoft Teams Rooms

Vendor coordination

Customer service

Education

Associates degree in IT-related field

Tools

QSYS control systems

Job description

QTS Realty Trust is seeking an Enterprise IT Support Engineer I – A/V to support and troubleshoot A/V equipment and AV-enabled spaces, including conference rooms and auditoriums. This hybrid role also covers network needs related to AV systems and live event operations.

The ideal candidate has 3+ years of A/V experience, proficiency with Teams Rooms, and a solid IP networking background, with US citizenship required for federal contracts.