AV Technician/IT Service Desk Agent

Optomi; Arlington (VA); On-site; USD 30,000 - 47,000; Full time

Job summary

Optomi, in partnership with a leader in the cooperative industry, is seeking an AV Technician/Service Desk Agent to support its Arlington, VA office and Conference Center. You will ensure conference rooms, video conferencing systems, and presentation technology operate reliably for meetings, executive presentations, and hybrid events.

The role combines hands-on AV work with IT service desk tasks, requiring customer focus and calm troubleshooting in a fast-paced corporate environment.

Qualifications

• 3+ years supporting enterprise AV systems, conference rooms, live events, or IT/desktop support.
• Hands-on AV equipment setup and troubleshooting, including microphones, speakers, cameras, projectors, displays.
• Experience with Teams, Zoom, and Webex video conferencing platforms.
• General IT troubleshooting for Windows, Microsoft 365, laptops, peripherals, and network basics.
• Experience documenting incidents and resolutions in ServiceNow or similar ITSM tool.
• Strong customer service, communication, and problem-solving skills.

Responsibilities

• Perform daily conference room checks and ensure AV equipment is ready for meetings.
• Set up, test, monitor, and troubleshoot AV for meetings and hybrid events.
• Provide live technical support for Teams, Zoom, and Webex meetings (audio/video/mic/camera/content).
• Troubleshoot AV, hardware, software, and connectivity issues with minimal meeting disruption.
• Provide general IT Service Desk support for Windows devices, Microsoft 365, laptops, peripherals.
• Document incidents, service requests, troubleshooting steps, and resolutions in ServiceNow.
• Coordinate with IT, facilities, conference organizers, and external AV vendors.

Skills

AV systems

Conference rooms

Live events

IT help desk

Desktop support

Windows/365

Video conferencing platforms

Microsoft Teams

Zoom

Webex

ServiceNow

Tools

ServiceNow

Job description

Optomi, in partnership with a leader in the cooperative industry, is looking for an AV Technician/Service Desk Agent! This individual will provide hands-on audiovisual and IT support across its Arlington, VA office and Conference Center. This individual will ensure conference rooms, video conferencing systems, and presentation technology operate reliably for meetings, executive presentations, and hybrid events. The ideal candidate is technically hands-on, customer-focused, and comfortable troubleshooting issues in real time within a fast-paced corporate environment.

What the right candidate will enjoy!

• Supporting conference rooms, meeting spaces, and audiovisual technology in a professional corporate environment!
• Working with Microsoft Teams, Zoom, Webex, microphones, cameras, projectors, displays, and sound systems!
• Providing hands-on technical support during meetings, presentations, conferences, and hybrid events!
• Troubleshooting AV and IT issues while ensuring employees and meeting attendees have a seamless experience!
• Collaborating with IT teams, facilities, vendors, and conference organizers to maintain reliable technology!

Experience of the right candidate:

• 3+ years of combined experience supporting enterprise audiovisual systems, conference rooms, live events, IT Service Desk, or desktop support environments.
• Hands-on experience configuring and troubleshooting audiovisual equipment, including microphones, speakers, cameras, projectors, displays, and presentation systems.
• Experience supporting video conferencing platforms such as Microsoft Teams, Zoom, and/or Webex.
• General IT troubleshooting experience with Windows, Microsoft 365, laptops, peripherals, and basic network connectivity.
• Experience documenting incidents, service requests, and resolutions through ServiceNow or another IT Service Management platform.
• Strong customer service, communication, and problem-solving skills.
• Ability to work independently, manage competing priorities, and provide professional support during high-visibility meetings and events.

Responsibilities of the right candidate:

• Perform daily conference room checks to ensure audiovisual equipment is operational and ready for scheduled meetings.
• Set up, test, monitor, and troubleshoot AV equipment for meetings, presentations, conferences, and hybrid events.
• Provide live technical support for Microsoft Teams, Zoom, and Webex meetings, including audio, video, microphones, cameras, and content sharing.
• Troubleshoot audiovisual, hardware, software, and connectivity issues while minimizing disruptions to meetings and end users.
• Provide general IT Service Desk support for Windows devices, Microsoft 365 applications, laptops, peripherals, and common workplace technology.
• Document incidents, service requests, troubleshooting steps, and resolutions through ServiceNow.
• Coordinate with internal IT departments, facilities teams, conference organizers, and external AV vendors.