Hybrid Enterprise IT Support Specialist

Brooksource; Cleveland (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

Brooksource is seeking a highly motivated IT Support Specialist to provide onsite and remote technical support from our Cleveland, OH location and assist with corporate infrastructure projects. The role includes user assistance in all assigned software applications, device imaging, patching, and collaboration tools across global teams.

The ideal candidate has a Bachelor's degree or 2-3 years of related experience, strong Office 365 and identity management skills, and experience with ServiceNow,

Qualifications

• Bachelor’s degree in information technology or 2-3 years of equivalent work experience.
• Experience supporting hybrid remote and in-office workforce within a large corporate domain environment.
• Experience with Office 365 and identity management components.
• Experience using a ticketing system (Service Now preferred).
• Experience with Microsoft Intune and Windows Autopilot to configure, image, deploy, and manage Windows devices.
• Strong knowledge of Windows 10/11 PCs and Active Directory basics.
• Excellent organizational and multitasking skills with strong communication.

Responsibilities

• Provides onsite and remote IT support for regional facilities working from Cleveland, OH location (hardware, systems, teleconferencing, etc.).
• Maintains a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
• Work as part of a global phone and ticketing queue for end users to report issues and requests.
• Collaboration Support – Educate and advocate use of collaboration environments (O365, Outlook, Teams, SharePoint, OneDrive).
• Acts as mentor to peers through the sharing of technical IT knowledge and guidance.
• Security: Understand and assist with the tools and process required to identify, test, deploy and support security patching.
• Issue Resolution: Troubleshoots, diagnoses, and resolves end user and network issues.

Skills

IT support

Hybrid work experience

Office 365

ServiceNow

Intune/Autopilot

AD basics

Communication skills

Networking basics

Education

Bachelor’s degree or 2-3 years experience

Tools

ServiceNow

Microsoft Intune

Windows Autopilot

Active Directory

O365 admin tools

Job description

Brooksource is seeking a highly motivated IT Support Specialist to provide onsite and remote technical support from our Cleveland, OH location and assist with corporate infrastructure projects. The role includes user assistance in all assigned software applications, device imaging, patching, and collaboration tools across global teams.

The ideal candidate has a Bachelor's degree or 2-3 years of related experience, strong Office 365 and identity management skills, and experience with ServiceNow,