IT Ops Support Specialist | Hybrid, Growth & Security

Benesch Law; Cleveland (OH); Híbrido; USD 62.000 - 77.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discretionary bonus

Comprehensive benefits package

Descripción de la vacante

Benesch, a growing Cleveland-based law firm, seeks an IT Operations Support Specialist for the Cleveland office. You will be the go-to person for IT issues, assisting staff with troubleshooting and resolving technology problems, and ensuring smooth operations.

This role offers a hybrid schedule, opportunities for growth, and a competitive salary with full benefits. Must have strong communication and a proactive, service-oriented mindset, with experience in Windows, collaboration tools, and

Formación

• The IT Operations Support Specialist requires a high school diploma; a Bachelor's degree or 5 years of equivalent experience is preferred.
• Desktop and applications delivery knowledge/experience is a plus; solid core technology foundation is desired.
• Excellent customer service and interpersonal skills are required.

Responsabilidades

• Communicates with internal and external clients via phone, email, chat and in-person.
• Prioritizes tasks and delivery targets while coordinating with the team.
• Supports a multi-office environment with Windows 10/11 and collaboration tools.
• Assists in vendor communications for software/hardware support.
• Provides troubleshooting and a positive client experience.

Conocimientos

Customer service

Communication skills

Troubleshooting

Technical support

Team collaboration

Educación

High school diploma

Bachelor's degree in computer science or related field

5 years of equivalent work experience

Herramientas

MS 365 (Azure/Entra/Exchange)

Active Directory

Webex / Zoom / Teams

RDP / VPN

Descripción del empleo

Benesch, a growing Cleveland-based law firm, seeks an IT Operations Support Specialist for the Cleveland office. You will be the go-to person for IT issues, assisting staff with troubleshooting and resolving technology problems, and ensuring smooth operations.

This role offers a hybrid schedule, opportunities for growth, and a competitive salary with full benefits. Must have strong communication and a proactive, service-oriented mindset, with experience in Windows, collaboration tools, and