Hybrid Enterprise Implementation Leader: Drive Adoption

MaintainX; San Francisco (CA); Hybride; USD 120 000 - 190 000; Plein temps

Résumé du poste

MaintainX is seeking an Enterprise Implementation Consultant in San Francisco, CA to partner with enterprise customers and lead successful implementations, drive adoption, and deliver an exceptional onboarding experience.

You will manage multi-phase deployments, lead stakeholder communications, train client teams, and collaborate with product, sales, and account management to ensure long-term success.

Qualifications

• Experience supporting enterprise customers in software implementation, onboarding, or related areas.
• Experience managing complex implementations and multiple stakeholder groups.
• BEng degree or equivalent years of experience.
• Experience in manufacturing, industrial, maintenance, or similar space is a plus.
• Excellent communication, presentation, facilitation, time management, and interpersonal skills.
• Ability to learn the MaintainX product within 30 days to advise customers.

Responsabilités

• Manage complex, multi-phase enterprise software implementations, balancing cross-functional stakeholders and change management to deliver successful deployments over extended project timelines.
• Lead customer interactions and communications throughout the implementation lifecycle, identifying opportunities to maximize product value, drive adoption, and ensure long-term customer success.
• Serve as the client manager during implementation to understand their business operations, manage client expectations and ensure end-user satisfaction.
• Deliver formal training to client project team members and/or end-users.
• Provide knowledge transfer to internal team members throughout the onboarding process.
• Provide support by demonstrating knowledge of products, services, and best practices.
• Track and communicate client issues and proactively troubleshoot and resolve problems.
• Manage multiple accounts, deadlines, and milestones.
• Demonstrate industry knowledge and expertise through workflow recommendations and ability to communicate about client’s maintenance, operations, and management needs.
• Collaborate with internal colleagues on product, sales, account management, and other initiatives - past experience in one or more of these areas is a plus.

Connaissances

Software implementation

Customer onboarding

Business consulting

Operations management

Formation

BEng degree or equivalent

Description du poste

MaintainX is seeking an Enterprise Implementation Consultant in San Francisco, CA to partner with enterprise customers and lead successful implementations, drive adoption, and deliver an exceptional onboarding experience.

You will manage multi-phase deployments, lead stakeholder communications, train client teams, and collaborate with product, sales, and account management to ensure long-term success.