Hybrid Enterprise Technical Success Manager

Medium; Toronto (OH); Hybrid; USD 95,000 - 125,000; Full time

Benefits offered by this job

Growth budget

Global team

Job summary

Deliverect is seeking a Technical Success Manager to own health of integrations for our largest global brands. You will bridge support and engineering, ensuring SLAs are met and customer retention remains high.

This full-time, hybrid role offers three office days per month in select locations and two days remote. You will work with Sales, Strategic Accounts, and Engineering to deliver measurable business outcomes.

Qualifications

• 2–4 years of experience in technical account management, solutions engineering, or technical support within an enterprise SaaS environment.
• Experience reading logs, diagnosing API and webhook failures, and troubleshooting with engineering teams.
• Proficiency with SQL for data querying and SLA tracking.
• Working knowledge of Python or JavaScript to script lightweight diagnostics.
• Strong communication and stakeholder management skills for business-level discussions.

Responsibilities

• Act as the primary technical and relationship contact for Deliverect's largest global accounts, maintaining health of integrations.
• Partner with Sales and Strategic Account teams during QBRs to translate technical performance into business outcomes.
• Identify expansion opportunities during technical engagements to support Net New MRR targets.
• Track and drive SLA performance across your portfolio and flag risks early.
• Lead proactive issue management with Support, performing root-cause analysis and elevating when needed.
• Query and analyze technical health data using SQL and scripting for leadership insights.

Skills

Technical account management

API debugging

SQL querying

Python/JavaScript

Stakeholder mgmt

Job description

Deliverect is seeking a Technical Success Manager to own health of integrations for our largest global brands. You will bridge support and engineering, ensuring SLAs are met and customer retention remains high.

This full-time, hybrid role offers three office days per month in select locations and two days remote. You will work with Sales, Strategic Accounts, and Engineering to deliver measurable business outcomes.