Enterprise Implementation & Adoption Lead

PermitFlow; New York (NY); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Salary + equity

Medical coverage

Flexible PTO

Home office stipend

Hybrid NYC office culture

Lunch & Dinner provision

Job summary

PermitFlow, a hybrid role based in New York, is seeking an Enterprise Implementation Manager to own onboarding for strategic accounts and drive early value. You will coordinate post-sale handoffs, develop project plans, manage timelines, and serve as the primary customer contact through launch and transition to Customer Success.

You will partner with Sales, Product, Engineering, and Operations to ensure successful onboarding, drive adoption, and deliver measurable time-to-value for complex

Qualifications

• 5+ years of experience leading customer onboarding, implementation, or customer success for B2B SaaS enterprise or strategic accounts.
• Proven ownership of complex implementations, managing multiple stakeholders, cross-functional dependencies, and customer-facing timelines from kickoff to launch.
• Demonstrated ability to drive adoption and time-to-value, including leading live trainings, enablement sessions, and post-launch readiness reviews.
• Strong project management and communication skills, evidenced by successfully running executive-facing meetings, maintaining clear project plans, and resolving risks or blockers proactively
• Experience operating in regulated or operationally complex environments, translating customer workflows and compliance requirements into actionable implementation plans.

Responsibilities

• Own enterprise onboarding end to end for strategic PermitFlow accounts - from post-sale handoff through successful launch and transition to Customer Success.
• Lead complex, multi-stakeholder implementations by scoping customer outcomes, building project plans, managing timelines, and ensuring launch readiness.
• Serve as the primary point of contact for enterprise customers during onboarding, proactively managing communication, expectations, and risk.
• Partner cross-functionally with Sales, Customer Success, Product, Engineering, and Operations to align priorities and execute onboarding requirements.
• Translate customer workflows and requirements (including permitting, compliance, and operational needs) into clear, actionable implementation plans.
• Drive product adoption and early value realization through tailored training, enablement, and best-practice guidance.
• Measure onboarding success using defined metrics (e.g., engagement, time-to-value, launch readiness) and share insights with internal stakeholders.
• Build, refine, and document scalable enterprise onboarding processes, playbooks, and best practices.

Skills

Customer onboarding

Implementation management

B2B SaaS

Project management

Cross-functional collaboration

Executive-facing meetings

Job description

PermitFlow, a hybrid role based in New York, is seeking an Enterprise Implementation Manager to own onboarding for strategic accounts and drive early value. You will coordinate post-sale handoffs, develop project plans, manage timelines, and serve as the primary customer contact through launch and transition to Customer Success.

You will partner with Sales, Product, Engineering, and Operations to ensure successful onboarding, drive adoption, and deliver measurable time-to-value for complex