Hybrid Enterprise Customer Success Manager - Privacy SaaS

Usercentrics; New York (NY); Hybrid; USD 85,000 - 100,000; Full time

Benefits offered by this job

401K plan contribution

Vacation days

Health insurance

Hybrid workplace

Online yoga sessions

Team events

Gifts

Snacks, fruits, coffee

Job summary

Usercentrics, a global CMP leader, is hiring a Customer Success Manager for Enterprise Accounts in a hybrid setup in New York. You will manage a high-value US/Americas portfolio, ensure satisfaction, drive adoption, and guide customers through best practices to maximize ROI.

You’ll work with Product, Sales, and CE teams to optimize success plans and retention while pursuing expansion opportunities. You will lead onboarding, CSP development, health monitoring, and cross-functional collaboration,

Qualifications

• 3+ years in Customer Success or related role with SaaS/privacy tech experience.
• Ability to develop and execute enterprise CS plans.
• Strong communication and relationship-building with senior stakeholders.
• Analytical mindset to identify challenges and propose solutions.
• Identify upsell/expansion opportunities and cross-functional collaboration.
• Able to work US/Americas time zones; travel occasionally.

Responsibilities

• Strategic customer success and relationship management for premium US/Americas accounts.
• Develop CSPs, monitor health, engagement, and risk to prevent churn.
• Lead onboarding, implementation, adoption, and best practices guidance.
• Identify upsell, cross-sell, renewal opportunities with internal teams.
• Coordinate across Product, Sales, Support to ensure seamless experience.

Skills

Customer success

SaaS

Communication

Stakeholder management

Analytical thinking

Time zone flexibility

Job description

Usercentrics, a global CMP leader, is hiring a Customer Success Manager for Enterprise Accounts in a hybrid setup in New York. You will manage a high-value US/Americas portfolio, ensure satisfaction, drive adoption, and guide customers through best practices to maximize ROI.

You’ll work with Product, Sales, and CE teams to optimize success plans and retention while pursuing expansion opportunities. You will lead onboarding, CSP development, health monitoring, and cross-functional collaboration,