Customer Success Executive

80Twenty; New York (NY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401K contribution

20 days paid time off

Personal development budget

Wellness support such as Headspace and online yoga

Daily office perks (snacks, coffee, drinks)

Regular team events and celebrations

Job summary

A leading company in data privacy technology is seeking a Customer Success Executive to manage and grow strategic customer portfolios. This role involves overseeing customer satisfaction and retention, driving product adoption, and collaborating with internal teams. Ideal candidates have 3+ years in Customer Success with experience in SaaS and must excel in communication and relationship building. Join a fast-growing SaaS company based in New York City with a focus on customer outcomes in a hybrid work environment.

Qualifications

• 3+ years of experience in Customer Success or a related role, ideally within SaaS, privacy, compliance, or regulated technology.
• Experience managing enterprise or strategic customer accounts.
• Ability to develop and execute customer success plans.
• Ability to develop and execute customer success plans
• Comfort identifying growth opportunities and supporting expansion conversations
• Experience collaborating cross-functionally in fast-moving environments

Responsibilities

• Manage and grow a portfolio of high-value strategic customers.
• Conduct regular business reviews to track outcomes and ensure long-term alignment.
• Drive product adoption, optimization, and best practices across the platform.
• Create and execute customized Customer Success Plans for enterprise customers
• Drive product adoption, optimization, and best practices across the platform
• Identify upsell, cross-sell, and renewal opportunities based on customer needs
• Partner with internal teams to position additional use cases, upgrades, and add-ons
• Work closely with Product, Sales, Support, and Engineering to deliver a seamless customer experience
• Advocate for customer needs internally and influence roadmap priorities and feature development

Skills

Customer relationship management

Communication skills

Strategic planning

Cross-functional collaboration

Cross-functional collaboration

Job description

Our client is a global leader in consent management and privacy technology, helping organizations navigate data privacy while building trust with their users. With a strong, established footprint across Europe, they’re now making a deliberate investment in growing their US business and are hiring a dedicated Customer Success Executive to help shape that expansion from the ground up.

Reporting to the VP of Sales in the US, you would manage and grow a portfolio of high value strategic customers. This is a strong opportunity for someone who enjoys owning customer relationships end to end, driving adoption and expansion, and operating as a trusted advisor in complex and regulated environments. You will also be responsible for customer satisfaction, retention, and growth across enterprise accounts. You will guide customers through onboarding and implementation, build tailored success plans, and identify opportunities for expansion and long term value.

This role sits at the intersection of customer success, product adoption, and revenue growth, and works closely with Sales, Product, Support, and Customer Engineering teams.

The Role

Strategic Customer Management

• Develop a deep understanding of customer business goals, compliance needs, and success metrics
• Act as a trusted advisor to senior stakeholders, aligning platform capabilities to customer objectives
• Conduct regular business reviews to track outcomes and ensure long term alignment

Customer Success Planning and Execution

• Lead onboarding and implementation with support from Customer Engineering
• Create and execute customized Customer Success Plans for enterprise customers
• Drive product adoption, optimization, and best practices across the platform

Expansion and Growth

• Identify upsell, cross sell, and renewal opportunities based on customer needs
• Partner with internal teams to position additional use cases, upgrades, and add ons

Cross Functional Collaboration

• Work closely with Product, Sales, Support, and Engineering to deliver a seamless customer experience
• Advocate for customer needs internally and influence roadmap priorities and feature development

You Bring

• 3+ years of experience in Customer Success or a related role, ideally within SaaS, privacy, compliance, or regulated technology
• Experience managing enterprise or strategic customer accounts
• Strong communication and relationship building skills with senior stakeholders
• Ability to develop and execute customer success plans
• Comfort identifying growth opportunities and supporting expansion conversations
• Experience collaborating cross functionally in fast moving environments

Why This Opportunity

Join a fast growing SaaS company operating in one of the most critical areas of modern technology data privacy, with real ownership over customer outcomes and growth. You will work with enterprise customers across global markets in a collaborative, international team with a growing US footprint and a hybrid work environment based in New York City.

They also offers a competitive benefits package including health insurance, a 401K contribution, 20 days of paid time off, a personal development budget, and wellness support such as Headspace and online yoga. Team connection is a priority, with regular team events, meals, and celebrations, plus daily office perks like snacks, coffee, and drinks.