Enterprise Privacy Customer Success Manager (Hybrid)

Usercentrics GmbH

New York (NY)

Hybrid

USD 85,000 - 100,000

Full time

7 days ago

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Benefits offered by this job

401K plan

Vacation days

Health insurance

Hybrid workplace

Online yoga sessions

Team events

Gifts

Snacks, fruits, coffee

Job summary

Usercentrics GmbH is seeking a Customer Success Manager for Enterprise Accounts to manage a high-value US/Americas portfolio. You will guide customers with best practices, coordinate with Product, Support and Sales, and develop customized success plans to maximize ROI across the Americas market.

The role emphasizes onboarding support, proactive health monitoring, upsell opportunities, and cross-functional collaboration to ensure long-term customer value and renewal success in a privacy-driven

Qualifications

3+ years in Customer Success or related role, preferably in SaaS, data privacy, or compliance tech.
Ability to develop and execute customer success plans for enterprise clients.
Strong communication skills and the ability to build trust with senior stakeholders.
Analytical mindset to identify challenges and propose solutions.
Ability to recognize and act on upsell and expansion opportunities.

Responsibilities

Strategic Customer Success & Relationship Management with high-value US/Americas customers.
Develop CSPs with goals, milestones and metrics; monitor health and risk.