AI-Driven SMB Account Executive

Zendesk

San Francisco (CA)

Hybrid

USD 111,000 - 167,000

Full time

6 days ago

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Job summary

Zendesk seeks an SMB Account Executive in the United States to drive AI-powered sales growth, expanding our SMB base through cross-sell, up-sell, and expansion, while closing deals of all sizes. You will build broad, trusted relationships, personalize outreach with AI-driven insights, and collaborate with Solutions Engineers and cross-functional teams to deliver outcome-focused solutions.

This hybrid role requires regular office presence and travel as needed; you’ll use Salesforce and other

Qualifications

2+ years B2B SaaS sales or solutions experience.
Experience expanding relationships across customer levels in a tech environment.
Ability to discuss AI product architecture and integrations.
Proven track record in prospecting, outreach and closing using AI-assisted methods.
Strong forecasting and CRM management (Salesforce or similar).
Willingness to travel as needed.

Responsibilities

Drive revenue by acquiring new SMB customers using AI-powered strategies.
Nurture relationships to ensure satisfaction and retention through personalized outreach.
Lead complex sales cycles with AI insights to craft tailored, outcome-driven solutions.
Develop ROI/value cases to influence procurement decisions.
Maintain a qualified pipeline in Salesforce with forecasts and KPIs.
Collaborate with Marketing, BDR, and product teams to optimize campaigns.