Hybrid Enrollment & Eligibility Manager - Richmond

Maximus, Inc.; Richmond (VA); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive health insurance

401(k) matching

Paid time off

Professional development

Job summary

Maximus is seeking an Enrollment and Eligibility Manager for a hybrid role in Richmond, VA. The position oversees Enrollment and Eligibility staff, coaching and developing employees while driving quality and performance across programs.

The ideal candidate has a Bachelor’s degree plus 5+ years of relevant experience, strong communication skills, and the ability to manage multiple priorities in a hybrid onsite/offsite environment near Richmond.

Qualifications

• Experience with enrollment and eligibility processes.
• Strong leadership and coaching abilities.
• Ability to monitor performance and drive quality.

Responsibilities

• Stay updated on Enrollment and Eligibility performance standards, policies.
• Assist and inform staff about these policies and procedures.
• Provide guidance on escalated complaints and appeals.
• Identify and resolve employee issues, problems, and concerns.
• Address quality concerns with the Supervisory team regarding reviews and corrections.
• Analyze weekly statistics, prepare daily and weekly reports.
• Monitor performance objectives for Enrollment and Eligibility Staff.
• Coach teams, set expectations, conduct performance evaluations, and support career development for assigned staff.
• Evaluate training needs to ensure staff remains current with multiple programs.
• Keep leadership informed on quality, training, policies, procedures, staff issues, and departmental performance.

Skills

Enrollment & Eligibility

Leadership & Coaching

Quality management

Communication skills

Problem-solving

Education

Bachelor's degree in a relevant field

Job description

Maximus is seeking an Enrollment and Eligibility Manager for a hybrid role in Richmond, VA. The position oversees Enrollment and Eligibility staff, coaching and developing employees while driving quality and performance across programs.

The ideal candidate has a Bachelor’s degree plus 5+ years of relevant experience, strong communication skills, and the ability to manage multiple priorities in a hybrid onsite/offsite environment near Richmond.