Enrollment and Eligibility Manager (Hybrid - Richmond, VA)

Maximus; Richmond (VA); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Annual bonus

Health insurance (medical, dental, and

401K with company match

Paid time off

Job summary

Maximus is seeking an Enrollment and Eligibility Manager to lead the Cover Virginia program. You will supervise Enrollment and Eligibility staff, drive quality, coach employees, and ensure adherence to policies and procedures.

This role emphasizes collaborative leadership, problem solving, and a commitment to employee development. Position is hybrid: three days onsite in Richmond, VA, and two days remote each week.

Qualifications

• Bachelor's degree required with 5+ years of relevant experience.
• Strong written and verbal communication across organizational levels.
• Ability to coach, develop staff, and drive quality performance.
• Willing to work a hybrid schedule with onsite Richmond, VA office and remote days.

Responsibilities

• Oversee Enrollment and Eligibility staff and drive quality team performance.
• Coach staff, set expectations, and conduct performance evaluations.
• Monitor performance and quality standards; address escalated issues.
• Analyze weekly statistics and prepare reports.
• Ensure adherence to program policies and procedures.

Skills

Communication

Coaching & development

Leadership

Organization & prioritization

Problem solving

Education

Bachelor's degree

Job description

Description & Requirements

Maximus is looking for an Enrollment and Eligibility Manager to support our Cover Virginia program by overseeing Enrollment and Eligibility staff and driving quality team performance. In this role, you will coach and develop employees, monitor performance and quality standards, provide guidance on escalated issues, and ensure adherence to program policies and procedures. The ideal candidate is a collaborative, results-driven leader with strong communication and problem-solving skills and a commitment to employee development, operational excellence, and quality service.

General information

Date

Monday, November 9, 2026

City

Richmond

State

VA

Country

United States

Working time

Full-time

Description & Requirements

Maximus is looking for an Enrollment and Eligibility Manager to support our Cover Virginia program by overseeing Enrollment and Eligibility staff and driving quality team performance. In this role, you will coach and develop employees, monitor performance and quality standards, provide guidance on escalated issues, and ensure adherence to program policies and procedures. The ideal candidate is a collaborative, results-driven leader with strong communication and problem-solving skills and a commitment to employee development, operational excellence, and quality service.

This is a hybrid position requiring 3 days onsite in our Richmond, VA office and 2 days working from home each week. Candidates must reside within 50 miles of our Richmond, VA office.

Why Maximus?

• Competitive Compensation - Annual bonuses based on performance included!
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• Paid Time Off Package - Enjoy UTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage.
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• Tuition Reimbursement - Invest in your ongoing education and development.
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
• Professional Development Opportunities - Participate in training programs, workshops, and conferences. smooth operation of project activities

Essential Duties and Responsibilities

• Stay updated on Enrollment and Eligibility performance standards, corporate, and project policies.
• Assist and inform staff about these policies and procedures.
• Provide guidance when handling escalated complaints and appeals.
• Identify and resolve employee issues, problems, and concerns.
• Address quality concerns with the Supervisory team regarding application and appeal reviews and corrections.
• Analyze weekly statistics, prepare daily and weekly reports.
• Monitor performance objectives for Enrollment and Eligibility Staff.
• Coach teams, set expectations, conduct performance evaluations, and support career development for assigned staff.
• Assess performance, provide appraisals, and implement corrective actions as needed.
• Evaluate training needs to ensure staff remains current with multiple programs.
• Keep leadership informed on quality, training, policies, procedures, staff issues, and departmental performance.

Minimum Requirements

• Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
• Strong organizational and prioritization skills, with the ability to effectively manage multiple responsibilities and competing priorities.
• Previous experience with enrollment and eligibility processes.
• Strong professional communication skills, both written and verbal, with the ability to communicate effectively across various levels of the organization.
• Must be a current resident of Virginia and reside within 50 miles of our Richmond office.
• Must be willing and able to work 8:00am-5:00pm EST, Monday-Friday.
• Must be willing and able to work onsite 3 days a week in our Richmond, VA office, as well as remotely.
• Experience with Medicaid eligibility preferred.

Home Office Requirements

• Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net).
• Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
• Must currently and permanently reside in the Continental US.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at [e-mail].

Minimum Salary

$ 70,000.00

Maximum Salary

$ 80,000.00