Eligibility Supervisor (Remote - Virginia)

Maximus, Inc.; Richmond (VA); A distancia; USD 52.000 - 56.000; Jornada completa

Descripción de la vacante

Maximus, Inc. is seeking an Eligibility Supervisor to lead and develop a remote Virginia-based HSDE team supporting the Cover Virginia program. The role emphasizes coaching, performance management, and policy compliance, with training and escalation duties.

The ideal candidate will have strong communication, problem-solving abilities and a track record of leadership. This is a full-time remote position within Virginia, with standard business hours and a focus on employee development.

Formación

• Bachelor's degree in a relevant field and 3+ years of professional experience.
• Must reside within 50 miles of Richmond, VA.
• Schedule 8:00 AM–5:00 PM EST, Monday–Friday.
• Experience leading a team of employees.
• Experience with eligibility/enrollment programs or Medicaid eligibility preferred.

Responsabilidades

• Supervise HSDE Administrators, provide feedback to achieve performance objectives.
• Conduct regular performance reviews (monthly, annual, ad-hoc).
• Stay updated on data entry programs, systems, and policies.
• Assist in data entry completion and manage escalated tasks.
• Help conduct HSDE training sessions and ensure team competence.
• Meet QA and KPI standards; monitor performance metrics.
• Report personnel issues to Human Resources and escalate problems.
• Review HSDE documentation for compliance and safety standards.
• Fulfill other duties as assigned by Management.

Conocimientos

Team leadership

Coaching

Communication

Problem solving

Educación

Bachelor's degree in relevant field

Descripción del empleo

Eligibility Supervisor (Remote - Virginia)## General informationDateThursday, November 12, 2026CityRichmondStateVACountryUnited StatesWorking timeFull-time## Description & RequirementsMaximus is looking for an **Eligibility Supervisor** to support our **Cover Virginia**program by leading and developing a team of High-Speed Data Entry (HSDE) Administrators. This is a remote opporutnity open to Virginia residents that live within 50 miles of our Richmond office.In this role, you will coach and evaluate staff, monitor quality and performance standards, assist with training and escalated tasks, and ensure compliance with established program policies and procedures.The ideal candidate is an organized, results-driven leader with strong communication, coaching, and problem-solving skills and a commitment to employee development and operational excellence.Essential Duties and Responsibilities:- Supervise High Speed Data Entry (HSDE) Administrators, providing constructive feedback and guidance to achieve and surpass individual performance objectives.- Conduct regular monthly, annual, and ad-hoc performance reviews for the team.- Stay updated on all data entry programs, systems, performance requirements, and Corporate/Project policies and procedures.- Aid HSDE Administrators in data entry completion and manage escalated tasks effectively.- Assist in conducting HSDE training sessions, ensuring team competence.- Meet Quality Assurance (QA) and key performance metrics standards.- Assess training needs, collaborate with Quality Assurance and Training departments to implement effective training initiatives.- Report personnel-related issues to Human Resources and escalate anticipated problems proactively.- Review and provide feedback on HSDE documentation and processes, ensuring compliance with established safety standards.- Fulfill other assigned duties by Management.- Demonstrates experience supporting enrollment and eligibility processes.- Strong written communication skills with the ability to prepare clear, accurate, and professional correspondence.- Demonstrates ability to lead, coach, and support team members while promoting accountability, development, and achievement of performance goals.- This is a full-time position with 8-hour workdays, Monday–Friday. Training and work schedules will fall within the hours of 8:00 AM–5:00 PM ET.Minimum Requirements- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.- Must reside within 50 miles of our Richmond, VA office.- Must be willing and able o work a schedule between 8:00am-5:00pm EST, Monday-Friday.- Experience leading a team of employees.- Experience eligibility and/or enrollment programs or processes required, experience with Medicaid eligibility and/or enrollment programs or processes preferred.- Experience with conflict resolution preferred.- Experience developing and improving business infrastructure, internal processes, workflows and operational procedures preferred.**Home Office Requirements**- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net).- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.- Must currently and permanently reside in the Continental US.EEO StatementMaximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.Pay TransparencyMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.**Accommodations**Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at **[e-mail]**.**Minimum Salary**$ 52,000.00**Maximum Salary**$ 56,000.00