Enrollment & Eligibility Manager - Hybrid Leader

Maximus; Richmond (VA); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Annual performance bonuses

Medical, Dental, Vision insurance

401K with company match

Paid time off (PTO)

Employee assistance program (EAP)

Tuition reimbursement

Job summary

Maximus is seeking an Eligibility Manager to lead Enrollment and Eligibility staff in the Cover VA program. You will coach, monitor performance, and ensure adherence to policies while driving quality service.

The role is hybrid: 3 days onsite in Richmond, VA and 2 days remote weekly. You must reside within 50 miles of Richmond and have Medicaid enrollment experience and strong leadership and communication skills.

Qualifications

• Must have Medicaid enrollment and eligibility process experience.
• Strong communication skills across organizational levels.
• Ability to lead a team of 20+ employees and drive performance.
• Excellent organizational and prioritization capabilities.

Responsibilities

• Stay updated on Enrollment and Eligibility performance standards, corporate, and project policies.
• Coach teams, set expectations, conduct performance evaluations, and support career development.
• Provide guidance on escalated issues and appeals in a timely, professional manner.
• Analyze weekly statistics and prepare daily/weekly reports.
• Monitor performance objectives for Enrollment and Eligibility Staff.

Skills

Organizational skills

Prioritization

Leadership

Communication

Medicaid experience

Education

Bachelor's degree in relevant field

Job description

Maximus is seeking an Eligibility Manager to lead Enrollment and Eligibility staff in the Cover VA program. You will coach, monitor performance, and ensure adherence to policies while driving quality service.

The role is hybrid: 3 days onsite in Richmond, VA and 2 days remote weekly. You must reside within 50 miles of Richmond and have Medicaid enrollment experience and strong leadership and communication skills.