Remote Eligibility Supervisor — VA

Maximus, Inc.; Richmond (VA); Remote; USD 52,000 - 56,000; Full time

Job summary

Maximus, Inc. is seeking an Eligibility Supervisor to lead and develop a remote Virginia-based HSDE team supporting the Cover Virginia program. The role emphasizes coaching, performance management, and policy compliance, with training and escalation duties.

The ideal candidate will have strong communication, problem-solving abilities and a track record of leadership. This is a full-time remote position within Virginia, with standard business hours and a focus on employee development.

Qualifications

• Bachelor's degree in a relevant field and 3+ years of professional experience.
• Must reside within 50 miles of Richmond, VA.
• Schedule 8:00 AM–5:00 PM EST, Monday–Friday.
• Experience leading a team of employees.
• Experience with eligibility/enrollment programs or Medicaid eligibility preferred.

Responsibilities

• Supervise HSDE Administrators, provide feedback to achieve performance objectives.
• Conduct regular performance reviews (monthly, annual, ad-hoc).
• Stay updated on data entry programs, systems, and policies.
• Assist in data entry completion and manage escalated tasks.
• Help conduct HSDE training sessions and ensure team competence.
• Meet QA and KPI standards; monitor performance metrics.
• Report personnel issues to Human Resources and escalate problems.
• Review HSDE documentation for compliance and safety standards.
• Fulfill other duties as assigned by Management.

Skills

Team leadership

Coaching

Communication

Problem solving

Education

Bachelor's degree in relevant field

Job description

Maximus, Inc. is seeking an Eligibility Supervisor to lead and develop a remote Virginia-based HSDE team supporting the Cover Virginia program. The role emphasizes coaching, performance management, and policy compliance, with training and escalation duties.

The ideal candidate will have strong communication, problem-solving abilities and a track record of leadership. This is a full-time remote position within Virginia, with standard business hours and a focus on employee development.