Hybrid EMR Training & Implementation Specialist

CureMD Corporation; North Carolina; Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Low-cost health benefits (Medical, etc

401K matching up to 4%

Competitive PTO package

Learning & Development programs

Entrepreneurial growth culture

Job summary

CureMD Corporation in Raleigh, NC seeks an Implementation Associate to deliver end-user training and support implementation projects in collaboration with senior staff. The role focuses on achieving expert-level proficiency across CureMD’s products and transferring workflow knowledge to end users during healthcare software implementations.

The ideal candidate will have strong communication skills, familiarity with electronic health record systems, and a passion for teaching.

Qualifications

• Bachelor’s degree required.
• 1–2 years of EMR/EHR training or implementation experience in healthcare or software training.
• Experience in ambulatory or specialty medical practice is a plus.
• Strong verbal and written communication skills with the ability to explain information clearly.
• Willingness to travel nationally up to 30% of the time.

Responsibilities

• Develop and conduct high quality remote or in person training sessions with new and existing clients.
• Assess individual and group training needs and customize training content to address areas of concern and achieve objectives.
• Perform issue identification, escalation, and resolution during the implementation process.
• Update training materials to incorporate new product features.
• Conduct demonstrations to familiarize customers with new product features.
• Travel nationally to deliver onsite training and go-live support.
• Perform system configurations and customizations with implementation project managers.
• Complete assigned project deliverables and provide additional support to project managers as needed.
• Identify operational issues and configure the system to remedy them.
• Document customer feature requests for product development and improvements.
• Contribute to ongoing enhancement of training programs and materials.

Skills

Verbal communication

Written communication

Travel readiness

Education

Bachelor’s degree

Job description

CureMD Corporation in Raleigh, NC seeks an Implementation Associate to deliver end-user training and support implementation projects in collaboration with senior staff. The role focuses on achieving expert-level proficiency across CureMD’s products and transferring workflow knowledge to end users during healthcare software implementations.

The ideal candidate will have strong communication skills, familiarity with electronic health record systems, and a passion for teaching.