EHR Training & Implementation Specialist

Curemd.com, Inc.; North Carolina; Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health benefits

PTO package

401K company matches up to 4%

Learning and Development programs

Growth opportunities

Job summary

CureMD is hiring an Implementation Associate to deliver end-user training and support implementation projects from our Raleigh, NC office with a hybrid schedule (four days on-site, one day remote weekly). The role emphasizes expert knowledge of CureMD’s full product suite and the ability to teach and transfer workflow knowledge to end users involved in implementations.

The ideal candidate will have excellent oral and written communication skills, familiarity with EMR/EHR systems, and a passion

Qualifications

• Bachelor’s degree required.
• 1-2 years of EMR/EHR training or implementation, client service, healthcare, software training/support, project coordination, or related field.
• Ambulatory or specialty medical practice experience (including medical scribe) or familiarity with physician billing/workflows is a plus.
• Strong verbal and written communication skills to explain information clearly to users with varying technical knowledge.
• Willingness to travel nationally up to 30%.

Responsibilities

• Develop and conduct high quality remote or in-person training sessions with new and existing clients.
• Assess individual and group training needs and customize training agendas to address concerns.
• Ensure customers achieve training objectives within set timelines.
• Perform issue identification, escalation, and resolution during the implementation process.
• Update training materials to incorporate new product features.
• Conduct demonstrations to familiarize customers with new features.
• Travel nationally to deliver onsite training and go-live support.
• Configure systems and perform customizations with implementation PMs.
• Complete project deliverables and support PMs as needed.
• Identify operational issues and configure the system to remedy them.
• Document customer feature requests for product development.
• Participate in improving training programs and materials.

Skills

Communication skills

Relationship building

Training abilities

Education

Bachelor’s degree

Job description

CureMD is hiring an Implementation Associate to deliver end-user training and support implementation projects from our Raleigh, NC office with a hybrid schedule (four days on-site, one day remote weekly). The role emphasizes expert knowledge of CureMD’s full product suite and the ability to teach and transfer workflow knowledge to end users involved in implementations.

The ideal candidate will have excellent oral and written communication skills, familiarity with EMR/EHR systems, and a passion