Implementation Associate

CureMD Corporation; North Carolina; Híbrido; USD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Low-cost health benefits (Medical, etc

401K matching up to 4%

Competitive PTO package

Learning & Development programs

Entrepreneurial growth culture

Descripción de la vacante

CureMD Corporation in Raleigh, NC seeks an Implementation Associate to deliver end-user training and support implementation projects in collaboration with senior staff. The role focuses on achieving expert-level proficiency across CureMD’s products and transferring workflow knowledge to end users during healthcare software implementations.

The ideal candidate will have strong communication skills, familiarity with electronic health record systems, and a passion for teaching.

Formación

• Bachelor’s degree required.
• 1–2 years of EMR/EHR training or implementation experience in healthcare or software training.
• Experience in ambulatory or specialty medical practice is a plus.
• Strong verbal and written communication skills with the ability to explain information clearly.
• Willingness to travel nationally up to 30% of the time.

Responsabilidades

• Develop and conduct high quality remote or in person training sessions with new and existing clients.
• Assess individual and group training needs and customize training content to address areas of concern and achieve objectives.
• Perform issue identification, escalation, and resolution during the implementation process.
• Update training materials to incorporate new product features.
• Conduct demonstrations to familiarize customers with new product features.
• Travel nationally to deliver onsite training and go-live support.
• Perform system configurations and customizations with implementation project managers.
• Complete assigned project deliverables and provide additional support to project managers as needed.
• Identify operational issues and configure the system to remedy them.
• Document customer feature requests for product development and improvements.
• Contribute to ongoing enhancement of training programs and materials.

Conocimientos

Verbal communication

Written communication

Travel readiness

Educación

Bachelor’s degree

Descripción del empleo

Job Overview

Implementation Associates are primarily responsible for delivering all necessary end-user training and supporting implementation projects in close collaboration with senior implementation staff. This role focuses on achieving and maintaining expert-level proficiency on CureMD’s full suite of products and transferring workflow specific knowledge to all end users involved in respective implementation projects.

Job Overview

Implementation Associates are primarily responsible for delivering all necessary end-user training and supporting implementation projects in close collaboration with senior implementation staff. This role focuses on achieving and maintaining expert-level proficiency on CureMD’s full suite of products and transferring workflow specific knowledge to all end users involved in respective implementation projects. The ideal candidate will possess excellent oral and written communications skills, hands on experience or familiarity with electronic health record systems, strong rapport building abilities, and a true affinity for teaching and training. This is a full-time position based at CureMD's Raleigh, North Carolina office, with a hybrid schedule of four days on-site and one day remote per week.

Job Responsibilities

• Develop and conduct high quality remote or in person training sessions with new and existing clients
• Assess individual and group training needs and effectively customize training agendas and content to target and address areas of concern Ensure that customers achieve training objectives within set timelines
• Perform issue identification, escalation, and resolution for issues encountered during the implementation process
• Update training materials to incorporate new product features
• Conduct demonstrations to familiarize customers with new product features
• Travel nationally to deliver onsite training and go-live support
• Perform system configurations and customizations as needed in collaboration with implementation project managers
• Complete assigned project deliverables and provide additional support to project managers as needed
• Continually identify and define operational issues of our clients and best configure the system to remedy such issues
• Document customer feature requests for product development
• Actively participate in the improvement of training programs and materials

Who You Are

You’re a kind, passionate, and collaborative problem-solver who values the opportunity to think beyond the way things are. You enjoy building relationships, solving complex challenges, and helping customers successfully adopt technology. You’re excited by the prospect of rolling up your sleeves to make a meaningful impact every day.

Required Qualifications

• Bachelor’s degree.
• 1–2 years of relevant experience in EMR/EHR training or implementation, client service, healthcare, software training/support, project coordination, or a related field
• Experience in an ambulatory or specialty medical practice—including as a medical scribe—or familiarity with physician billing, clinical workflows, or outpatient practice operations is a plus.
• Strong verbal and written communication skills, with the ability to explain information clearly to users with varying levels of technical knowledge.
• Strong computer literacy, analytical and problem-solving skills, and the ability to learn new software, technical concepts, and healthcare workflows.
• Willingness to travel nationally up to 30% of the time.

Compensation and Benefits

• Competitive Base salary
• Low-cost health benefits (Medical, Dental, Vision, and Ancillary)
• Competitive PTO package
• 100% 401K company matches up to 4% of the base salary.
• Industry best Learning and Development programs.
• Entrepreneurial culture with opportunities for growth and development