Implementation Associate

Curemd.com, Inc.; North Carolina; Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health benefits

PTO package

401K company matches up to 4%

Learning and Development programs

Growth opportunities

Job summary

CureMD is hiring an Implementation Associate to deliver end-user training and support implementation projects from our Raleigh, NC office with a hybrid schedule (four days on-site, one day remote weekly). The role emphasizes expert knowledge of CureMD’s full product suite and the ability to teach and transfer workflow knowledge to end users involved in implementations.

The ideal candidate will have excellent oral and written communication skills, familiarity with EMR/EHR systems, and a passion

Qualifications

• Bachelor’s degree required.
• 1-2 years of EMR/EHR training or implementation, client service, healthcare, software training/support, project coordination, or related field.
• Ambulatory or specialty medical practice experience (including medical scribe) or familiarity with physician billing/workflows is a plus.
• Strong verbal and written communication skills to explain information clearly to users with varying technical knowledge.
• Willingness to travel nationally up to 30%.

Responsibilities

• Develop and conduct high quality remote or in-person training sessions with new and existing clients.
• Assess individual and group training needs and customize training agendas to address concerns.
• Ensure customers achieve training objectives within set timelines.
• Perform issue identification, escalation, and resolution during the implementation process.
• Update training materials to incorporate new product features.
• Conduct demonstrations to familiarize customers with new features.
• Travel nationally to deliver onsite training and go-live support.
• Configure systems and perform customizations with implementation PMs.
• Complete project deliverables and support PMs as needed.
• Identify operational issues and configure the system to remedy them.
• Document customer feature requests for product development.
• Participate in improving training programs and materials.

Skills

Communication skills

Relationship building

Training abilities

Education

Bachelor’s degree

Job description

Job Overview

Implementation Associates are primarily responsible for delivering all necessary end-user training and supporting implementation projects in close collaboration with senior implementation staff. This role focuses on achieving and maintaining expert-level proficiency on CureMD's full suite of products and transferring workflow specific knowledge to all end users involved in respective implementation projects. The ideal candidate will possess excellent oral and written communications skills, hands on experience or familiarity with electronic health record systems, strong rapport building abilities, and a true affinity for teaching and training. This is a full-time position based at CureMD's Raleigh, North Carolina office, with a hybrid schedule of four days on-site and one day remote per week.

Job Responsibilities

• Develop and conduct high quality remote or in person training sessions with new and existing clients
• Assess individual and group training needs and effectively customize training agendas and content to target and address areas of concern
• Ensure that customers achieve training objectives within set timelines
• Perform issue identification, escalation, and resolution for issues encountered during the implementation process
• Update training materials to incorporate new product features
• Conduct demonstrations to familiarize customers with new product features
• Travel nationally to deliver onsite training and go-live support
• Perform system configurations and customizations as needed in collaboration with implementation project managers
• Complete assigned project deliverables and provide additional support to project managers as needed
• Continually identify and define operational issues of our clients and best configure the system to remedy such issues
• Document customer feature requests for product development
• Actively participate in the improvement of training programs and materials

Who You Are

• You're a kind, passionate, and collaborative problem-solver who values the opportunity to think beyond the way things are.
• You enjoy building relationships, solving complex challenges, and helping customers successfully adopt technology.
• You're excited by the prospect of rolling up your sleeves to make a meaningful impact every day.
• Willingness to travel nationally up to 30% of the time.

Required Qualifications

• Bachelor’s degree.
• 1-2 years of relevant experience in EMR/EHR training or implementation, client service, healthcare, software training/support, project coordination, or a related field
• Experience in an ambulatory or specialty medical practice—including as a medical scribe—or familiarity with physician billing, clinical workflows, or outpatient practice operations is a plus.
• Strong verbal and written communication skills, with the ability to explain information clearly to users with varying levels of technical knowledge.
• Strong computer literacy, analytical and problem-solving skills, and the ability to learn new software, technical concepts, and healthcare workflows.
• Willingness to travel nationally up to 30% of the time.

Compensation and Benefits

• Competitive Base salary
• Low-cost health benefits (Medical, Dental, Vision, and Ancillary)
• Competitive PTO package
• 100% 401K company matches up to 4% of the base salary.
• Industry best Learning and Development programs.
• Entrepreneurial culture with opportunities for growth and development

Join CureMD - Where Innovation Meets Impact

Healthcare is evolving fast, and at CureMD, we’re helping lead that transformation.

What makes CureMD different

• Work on technology that improves healthcare worldwide
• A culture built on innovation, collaboration, and inclusivity
• Clear career growth and leadership development opportunities
• Continuous learning and skill development
• A strong focus on work-life balance
• The chance to turn your ideas into real-world solutions

Your growth matters here At CureMD, we invest in our people. Through training programs, mentorship, and leadership opportunities, we help you build a career - not just a role. Your contributions matter, your ideas are heard, and your growth is part of our success.

Why work at CureMD? When you join CureMD, you're not just taking a job - you're joining a mission to transform how healthcare works globally. We've built a workplace where innovation thrives, ideas are welcomed, and collaboration is part of everyday life. Whether you're an experienced professional or launching your career, you'll find opportunities here to grow, lead, and make a meaningful impact.

Ready to make an impact? Join a team that’s building smarter, safer, and more accessible healthcare for everyone. Be part of the future of healthcare. Be part of CureMD.