Hybrid EDI Helpdesk Specialist, Healthcare Support

Gainwell Technologies; Tucker (GA); Hybrid; USD 29.100 - 41.600; Vollzeit

Benefits dieser Stelle

Flexible vacation policy

401(k) employer match

Comprehensive health benefits

Educational assistance

Zusammenfassung

A leading healthcare technology firm is looking for an EDI Helpdesk Representative in Tucker, GA. The role involves answering calls, resolving provider inquiries, and verifying member updates. Candidates should have a High School Diploma and customer service experience, ideally in healthcare. The position offers a hybrid work environment with flexibility, competitive pay, and comprehensive benefits including a flexible vacation policy and a 401(k) match.

Qualifikationen

• High School Diploma is required.
• Healthcare/Medicaid work experience is a plus.
• Outstanding customer service with call center background a plus.
• Knowledge of basic helpdesk software and Microsoft Office applications.
• Ability to multitask and work independently.

Aufgaben

• Answer telephone calls and respond to provider questions.
• Conduct outbound calls to resolve provider requests.
• Process member updates for audit and reporting purposes.
• Meet production targets and adhere to client SLAs.
• Interface with team personnel and customers regarding service issues.

Kenntnisse

Outstanding customer service

Call center experience

Knowledge of Microsoft Office

Ability to multitask

Strong communication skills

Ausbildung

High School Diploma

Tools

Basic helpdesk software

Jobbeschreibung

A leading healthcare technology firm is looking for an EDI Helpdesk Representative in Tucker, GA. The role involves answering calls, resolving provider inquiries, and verifying member updates. Candidates should have a High School Diploma and customer service experience, ideally in healthcare. The position offers a hybrid work environment with flexibility, competitive pay, and comprehensive benefits including a flexible vacation policy and a 401(k) match.