Healthcare EDI Support Specialist (Hybrid)

Quadax; Middleburg Heights (OH); Hybrid; USD 30,000 - 42,000; Full time

Job summary

Quadax is seeking a Call Center Representative - Healthcare EDI to provide Help Desk and phone support for EDI revenue cycle management applications. This hybrid role requires 3 days onsite after training.

The successful candidate will troubleshoot, triage, and escalate client EDI issues using our ticketing system, communicate effectively, and maintain confidentiality in a fast-paced healthcare environment.

Qualifications

• High school diploma or GED.
• General computer knowledge.
• Demonstrated successful customer support experience.
• Strong teamwork and incident-resolution focus.

Responsibilities

• Provide Help Desk and phone support for EDI revenue cycle management applications.
• Use proprietary ticketing application to log, track, and elevate client's EDI issues.
• Translate, troubleshoot, and triage EDI client issues.
• Research, document, and outline technical concerns, edit changes and other conflicts as they arise.
• Other tasks as assigned.

Skills

Customer service

Multitasking

Attention to detail

Teamwork

Education

Associates or better

Bachelors or better

Job description

Quadax is seeking a Call Center Representative - Healthcare EDI to provide Help Desk and phone support for EDI revenue cycle management applications. This hybrid role requires 3 days onsite after training.

The successful candidate will troubleshoot, triage, and escalate client EDI issues using our ticketing system, communicate effectively, and maintain confidentiality in a fast-paced healthcare environment.