Hybrid Health Call Center Pro: Patient Support

Gainwell Technologies; Tucker (GA); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Flexible vacation policy

Career growth opportunities

Company-provided computer

Job summary

Gainwell is seeking a Call Center Representative in Tucker, GA (Hybrid). You will respond to basic client questions, elevate complex cases, and help update account history while aiming to resolve inquiries promptly in line with SLAs.

The role requires collaboration with teammates and clients, training on-site for ~2 weeks, and adherence to telework/hybrid guidelines. A resilient communicator will thrive here.

Qualifications

• 2 or more years of customer service experience in any industry.
• Knowledge of basic help desk software, computer software and Microsoft Office applications
• Strong problem-solving skills to bring inquiries to effective resolution
• Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
• Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries

Responsibilities

• Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed
• Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved
• Adhere to the client’s SLAs and consistently meet production targets
• Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes
• Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow

Skills

Customer service experience

Help desk software knowledge

Microsoft Office proficiency

Problem-solving

Written and verbal communication

Team collaboration

Tools

Help desk software

Microsoft Office

Job description

Gainwell is seeking a Call Center Representative in Tucker, GA (Hybrid). You will respond to basic client questions, elevate complex cases, and help update account history while aiming to resolve inquiries promptly in line with SLAs.

The role requires collaboration with teammates and clients, training on-site for ~2 weeks, and adherence to telework/hybrid guidelines. A resilient communicator will thrive here.