Hybrid Call Center Rep – Elevate Healthcare Support

Gainwell Technologies; Tucker (GA); Hybrid; USD 29,100 - 41,600; Full time

Benefits offered by this job

Health benefits (medical, dental, and vision)

401(k) with company match

Flexible vacation policy

Career growth opportunities

Company-provided computer

Job summary

Gainwell Technologies in Tucker, GA is looking for a Call Center Representative to assist clients with inquiries and enhance service delivery. This hybrid role requires at least 2 days per week on-site work, where you will solve client problems and ensure adherence to service levels.

The ideal candidate will have a high school diploma, a minimum of 2 years of customer service experience, and strong problem-solving skills. Benefits include health coverage starting Day 1 and a 401(k) with company match.

Qualifications

• 2 or more years of customer service experience in any industry.
• Knowledge of basic help desk software and computer software.
• Strong customer service skills with professionalism.

Responsibilities

• Provide responses to client questions and elevate complex cases.
• Solve client problems and follow up on inquiries.
• Adhere to client SLAs and meet production targets.

Skills

Customer Service Experience

Problem-Solving Skills

Communication Skills

Microsoft Office

Help Desk Software

Education

High School Diploma or G.E.D.

Job description

Gainwell Technologies in Tucker, GA is looking for a Call Center Representative to assist clients with inquiries and enhance service delivery. This hybrid role requires at least 2 days per week on-site work, where you will solve client problems and ensure adherence to service levels.

The ideal candidate will have a high school diploma, a minimum of 2 years of customer service experience, and strong problem-solving skills. Benefits include health coverage starting Day 1 and a 401(k) with company match.