Cloud EDI & Integration Support Specialist

eddy's pulse; Atlanta (GA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

100% company-paid health, vision, and dental insurance

Company-paid life insurance

Paid time off (PTO)

Paid holidays

Job summary

A technology company in Atlanta is looking for a Customer Support Specialist to provide technical support for B2B customers and lead onboarding for new clients using their cloud platform. The ideal candidate will have experience with EDI and integration technologies, strong problem-solving skills, and a willingness to collaborate with teams across time zones. Benefits include company-paid health insurance and paid time off, with a focus on flexible work arrangements while maintaining in-office presence.

Qualifications

• Experience with B2B integrations, EDI, or related technologies.
• Strong technical aptitude with cloud platforms and integration protocols.
• Excellent problem-solving skills and ability to troubleshoot issues independently.
• Comfortable working in a startup-like environment with a high ownership mentality.

Responsibilities

• Provide 1st and 2nd level technical support for customers.
• Lead onboarding for new customers using the cloud platform.
• Collaborate with teams across time zones to build scalable support processes.

Skills

B2B integrations

Cloud platforms

Technical troubleshooting

Communication skills

Problem-solving

Tools

EDI standards

Ticketing systems

Job description

A technology company in Atlanta is looking for a Customer Support Specialist to provide technical support for B2B customers and lead onboarding for new clients using their cloud platform. The ideal candidate will have experience with EDI and integration technologies, strong problem-solving skills, and a willingness to collaborate with teams across time zones. Benefits include company-paid health insurance and paid time off, with a focus on flexible work arrangements while maintaining in-office presence.