EDI Helpdesk Representative - Tucker, GA (Hybrid)

Gainwell Technologies; Tucker (GA); Hybrid; USD 29,100 - 41,600; Full time

Benefits offered by this job

Flexible vacation policy

401(k) employer match

Comprehensive health benefits

Educational assistance

Job summary

A leading healthcare technology firm is looking for an EDI Helpdesk Representative in Tucker, GA. The role involves answering calls, resolving provider inquiries, and verifying member updates. Candidates should have a High School Diploma and customer service experience, ideally in healthcare. The position offers a hybrid work environment with flexibility, competitive pay, and comprehensive benefits including a flexible vacation policy and a 401(k) match.

Qualifications

• High School Diploma is required.
• Healthcare/Medicaid work experience is a plus.
• Outstanding customer service with call center background a plus.
• Knowledge of basic helpdesk software and Microsoft Office applications.
• Ability to multitask and work independently.

Responsibilities

• Answer telephone calls and respond to provider questions.
• Conduct outbound calls to resolve provider requests.
• Process member updates for audit and reporting purposes.
• Meet production targets and adhere to client SLAs.
• Interface with team personnel and customers regarding service issues.

Skills

Outstanding customer service

Call center experience

Knowledge of Microsoft Office

Ability to multitask

Strong communication skills

Education

High School Diploma

Tools

Basic helpdesk software

Job description

EDI Helpdesk Representative - Tucker, GA (Hybrid)

Location: Tucker, GA, US, 30084-7060

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As a EDI Helpdesk Representative - Tucker, GA (Hybrid) at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well‑being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Your role in our mission

• Answers telephone calls using an automated system and responds to basic to moderately complex provider questions and/or forwards call to appropriate personnel.
• Conducts outbound calls to resolves written provider requests/inquiries.
• Processing member updates for audit and reporting purposes and verifying the accuracy of the updates.
• Adhere to the client’s SLAs and consistently meet production targets.
• Interfaces with team personnel, management, and customers in reference to customer service issues.
• Communication skills both written and oral.

What we’re looking for

• High School Diploma is required.
• Healthcare/Medicaid work experience is a plus.
• Outstanding customer service with call center background a plus.
• Knowledge of basic helpdesk software, computer software and Microsoft Office applications.
• Ability to multitask, work with multiple computer applications, work independently, follow oral and written directions.

What you should expect in this role

• This is a hybrid work environment (work‑from‑home with occasional on‑site work).
• Work hours will be from 9:00 AM - 5:30PM EST.
• Video cameras must be used during all interviews, as well as during the initial week of orientation.
• Harver Assessment Requirement: As part of our interview process, all candidates must complete the Harver Assessment. This assessment helps us evaluate key competencies relevant to the role, including communication skills, multitasking abilities, and problem‑solving capabilities.

#LI‑HYBRID #LI‑PP1 #LI‑CM1

“This posting is intended for pipelining. We will accept applications on an ongoing basis.”

The pay range for this position is $29,100 - $41,600 per year, however, the base pay offered may vary depending on geographic region, internal equity, job‑related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full‑time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.