Call Center Representative - Healthcare EDI

Quadax; Middleburg Heights (OH); Hybrid; USD 30,000 - 42,000; Full time

Job summary

Quadax is seeking a Call Center Representative - Healthcare EDI to provide Help Desk and phone support for EDI revenue cycle management applications. This hybrid role requires 3 days onsite after training.

The successful candidate will troubleshoot, triage, and escalate client EDI issues using our ticketing system, communicate effectively, and maintain confidentiality in a fast-paced healthcare environment.

Qualifications

• High school diploma or GED.
• General computer knowledge.
• Demonstrated successful customer support experience.
• Strong teamwork and incident-resolution focus.

Responsibilities

• Provide Help Desk and phone support for EDI revenue cycle management applications.
• Use proprietary ticketing application to log, track, and elevate client's EDI issues.
• Translate, troubleshoot, and triage EDI client issues.
• Research, document, and outline technical concerns, edit changes and other conflicts as they arise.
• Other tasks as assigned.

Skills

Customer service

Multitasking

Attention to detail

Teamwork

Education

Associates or better

Bachelors or better

Job description

Call Center Representative - Healthcare EDI

Job Category: EDI Support

Requisition Number: APPLI001742

• Full-Time
• Hybrid

Locations

Showing 1 location

Middleburg Heights, OH 44130, USA

Description

We look for the same qualities in our people that our clients look for in our products and services: innovative, adaptive, responsive, flexible, reliable, compatible. Oh, and let's not forget "nice to work with". If these are words people use to describe you, we'd love to talk. This is a hybrid role - 3 days per week onsite after initial training period (100% onsite).

Responsibilities:

• Provide Help Desk and phone support for EDI revenue cycle management applications.
• Use proprietary ticketing application to log, track, and elevate client's EDI issues.
• Translate, troubleshoot, and triage EDI client issues.
• Research, document, and outline technical concerns, edit changes and other conflicts as they arise.
• Other tasks as assigned.

Qualifications:

• High school diploma or GED
• General computer knowledge
• Demonstrated successful customer support experience
• Possess a strong desire to work as a team while providing exceptional customer support with a high focus on incident resolution and attention to detail.
• Strong ability to multitask and prioritize work effectively, while remaining calm under pressure.
• Medical billing knowledge and experience preferred
• Ability to maintain confidentiality

Qualifications

Skills

Preferred

Customer Service

Novice

Education

Preferred

Associates or better.

Bachelors or better.

Equal Opportunity Employer
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