Hybrid Dispatcher & Route Scheduler (Office Admin)

USA Waste and Recycling; Watertown (CT); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short/Long Term Disability

401K

Job summary

USA Waste and Recycling is seeking a Dispatcher/Office Administrative Assistant to coordinate daily routes, dispatch trucks, and manage customer communications in a hybrid work environment. The role emphasizes multitasking, strong organization, and effective handling of high-pressure situations.

The position supports field operations and office administration, requiring interaction with drivers and internal teams to ensure timely service and high customer satisfaction.

Qualifications

• Demonstrated oral and written skills.
• At least 1 year in a high-stress, fast-paced office environment.
• Experience with Microsoft Office.

Responsibilities

• Dispatch trucks and coordinate daily routes for efficiency.
• Schedule same-day and next-day services with residential drivers.
• Perform receptionist duties: answer phones, take messages, assist customers.
• Keep supervisor informed of problems and schedule changes.
• Schedule appointments and update calendars as necessary.
• File and retrieve corporate records and maintain accurate file system.
• Meet and greet clients and visitors; facilitate driver check-in.
• Enter data and handle minor customer service tasks.
• Work all assigned shifts from start to end time; maintain punctual attendance.
• Participate in safety meetings and support workplace safety efforts.
• Adapt to changing duties based on business needs.

Skills

multitask

work under pressure

organizational skills

react quickly

creativity

Tools

Microsoft Office

Job description

USA Waste and Recycling is seeking a Dispatcher/Office Administrative Assistant to coordinate daily routes, dispatch trucks, and manage customer communications in a hybrid work environment. The role emphasizes multitasking, strong organization, and effective handling of high-pressure situations.

The position supports field operations and office administration, requiring interaction with drivers and internal teams to ensure timely service and high customer satisfaction.