Waste Operations Dispatch Coordinator

Waste Pro, USA; Hattiesburg (MS); On-site; USD 32,000 - 44,000; Full time

Job summary

Waste Pro USA is seeking a dispatcher to coordinate driver routing, respond to service orders, and ensure timely service delivery. The role involves real-time dispatching, data entry, and communication with drivers and customer service staff to resolve issues.

The position requires strong telephone and data-entry skills, familiarity with MS Office, and the ability to work under pressure in an office setting. Prior experience in waste, transportation, or logistics is preferred.

Qualifications

• High school diploma or GED and a minimum of 6 months of related work experience required.
• Experience within the Waste industry, transportation, or logistics is preferred.
• Previous customer service experience in a call center environment preferred.
• Good telephone and 2-way radio skills; ability to deal with internal and external customers in a courteous and professional manner.
• Computer proficiency - MS Office and Typing Skills.

Responsibilities

• Maintain contact between drivers and home base, dispatching drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and speed of response.
• Assign routes and service tickets to appropriate drivers throughout the day and for the next day; closes service tickets each day.
• Plan, distribute, monitor and follow-up daily route assignments for residential, roll-off and commercial drivers to ensure customers are serviced per Waste Pro standards and agreements.
• Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues; communicate with drivers and customers to ensure satisfaction.
• Answer incoming calls from Customer Service and provide requested route information and/or follow up; work with Customer Service Manager, Operations Manager and Driver to ensure prompt follow through.
• Communicates with maintenance shop personnel and serves as an emergency point of contact to drivers.
• Review route paperwork, enter customer information to database, and close work orders from previous day routes.
• Print, review and make data entry corrections to productivity reports for route supervisors daily.
• Distribute and maintain driver phones/radios including software updates and charging.
• Additional responsibilities may include uniform tracking, timecard review, reconciliation of fuel tickets, PPE inventory, and Saturday work.

Skills

Call center experience

Data entry

MS Office

Typing

Customer service

Two-way radio

Education

High school diploma or GED

Job description

Waste Pro USA is seeking a dispatcher to coordinate driver routing, respond to service orders, and ensure timely service delivery. The role involves real-time dispatching, data entry, and communication with drivers and customer service staff to resolve issues.

The position requires strong telephone and data-entry skills, familiarity with MS Office, and the ability to work under pressure in an office setting. Prior experience in waste, transportation, or logistics is preferred.