Hybrid Appointment Setter | Inbound/Outbound Rep

TEKsystems; Dallas (TX); Hybrid; USD 22,000 - 31,000; Full time

Job summary

TEKsystems is seeking a customer-focused Appointment Setter to support nationwide scheduling operations from Dallas, TX. The role involves calling prospects, qualifying inquiries, and scheduling in-home product demonstrations, with hybrid in-office and work-from-home options.

Responsibilities include handling high-volume calls, documenting data in CRM, and coordinating with internal teams. Training is onsite for the first two weeks, and compensation ranges at $19.00 per hour with eligibility for

Qualifications

• Minimum 1 year of customer service, call center, appointment setting, collections, or sales experience.
• Strong communication and active listening skills.
• Comfortable handling high-volume inbound and outbound calls.
• Proficiency with Windows-based applications and CRM systems.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• High School Diploma or equivalent.

Responsibilities

• Handle inbound and outbound customer calls in a professional and courteous manner.
• Qualify customer inquiries and schedule in-home demonstration appointments.
• Follow approved call scripts while maintaining a natural conversational approach.
• Gather and document customer information accurately within CRM systems.
• Coordinate with internal departments to schedule and confirm appointments nationwide.
• Ask effective qualifying questions to ensure appointments are a strong fit.
• Manage lead follow-up activities and maintain consistent communication with customers.
• Utilize company systems to track interactions, update records, and document outcomes.
• Participate in ongoing training and development programs.
• Maintain appointment quality standards and support overall customer satisfaction goals.

Skills

Customer Service

Appointment Scheduling

Appointment Setting

Call Center Support

Inbound & Outbound Calling

Data Entry

Customer Support

Lead Follow-Up

Collections or Sales Experience

Education

High School Diploma or equivalent

Tools

CRM Systems

Windows-based applications

Job description

TEKsystems is seeking a customer-focused Appointment Setter to support nationwide scheduling operations from Dallas, TX. The role involves calling prospects, qualifying inquiries, and scheduling in-home product demonstrations, with hybrid in-office and work-from-home options.

Responsibilities include handling high-volume calls, documenting data in CRM, and coordinating with internal teams. Training is onsite for the first two weeks, and compensation ranges at $19.00 per hour with eligibility for