Hybrid Scheduling Coordinator — Remote Mon & Fri

Talentify; Aurora (IL); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Pre-tax and Roth post-tax

Life Insurance

Disability insurance

HSA

Transportation benefits

Employee Assistance Program

PTO/Vacation

Job summary

Aston Carter currently seeks a scheduling coordinator in Aurora, IL, focusing on appointment follow-ups, missed SLAs, and improving customer experiences by coordinating with onshore schedulers.

The role entails handling inbound calls, scheduling with the IHT team, and ensuring accurate appointment details across territories and technician availability. Hybrid work options are available.

Qualifications

• 1-3+ years of recent high-volume scheduling or dispatch experience.
• Proficiency in customer service, schedule planning, and Microsoft Office.
• Experience with scheduling coordination and inbound call management.

Responsibilities

• Take inbound calls from customers or technicians regarding their appointments.
• Call customers to schedule appointments for the IHT team based on claims from the contact center.
• Create appointments in Oracle and assign them to technicians considering territories, skillsets, and availability.
• Confirm customer service addresses, phone numbers, and gather all necessary details for successful appointment completion.
• Contact customers within one hour of claim creation and assign tasks to 3rd party contractors if IHT cannot meet SLAs or if the appointment is outside IHT's scope of work.

Skills

Scheduling experience

Customer service

Schedule planning

Microsoft Office

Education

HS Diploma or GED

Tools

Oracle

Job description

Aston Carter currently seeks a scheduling coordinator in Aurora, IL, focusing on appointment follow-ups, missed SLAs, and improving customer experiences by coordinating with onshore schedulers.

The role entails handling inbound calls, scheduling with the IHT team, and ensuring accurate appointment details across territories and technician availability. Hybrid work options are available.