Hybrid Dispatch Specialist — Seamless Scheduling & Support

Benco Dental; Pittston (ME); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401k package

PTO

Profit sharing

Tuition savings

Diversity & Inclusion

Family ownership 90 years

Job summary

Benco Dental in Pittston, PA offers a hybrid Dispatch Specialist role with 3 days remote and 2 days onsite at the Pittston office. The role emphasizes excellent customer service, multitasking, and precise documentation, with on-the-job training and clear performance expectations.

The company provides comprehensive benefits, including medical, dental, vision, a 401(k) plan, PTO, profit sharing, and tuition savings, reflecting a family-oriented culture with 90 years of family ownership.

Qualifications

• Effective written and verbal communication.
• Strong customer service and phone etiquette.
• Ability to multitask in a fast-paced environment.
• Meticulous attention to detail is required.

Responsibilities

• Ensure all customer communications are courteous and timely.
• Cover phones for service calls as needed.
• Monitor service tech schedules to maximize call completion.
• Coordinate with service techs and Service Managers to optimize scheduling.

Skills

Communication

Customer Service

Multitasking

Attention to detail

Education

High school diploma / GED

Job description

Benco Dental in Pittston, PA offers a hybrid Dispatch Specialist role with 3 days remote and 2 days onsite at the Pittston office. The role emphasizes excellent customer service, multitasking, and precise documentation, with on-the-job training and clear performance expectations.

The company provides comprehensive benefits, including medical, dental, vision, a 401(k) plan, PTO, profit sharing, and tuition savings, reflecting a family-oriented culture with 90 years of family ownership.