Dispatch Specialist (Hybrid)

Benco Dental; Pittston (Luzerne County); Hybrid; USD 37,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits Effective on Day 1

401k Package Effective on Day 1

Paid Time Off Program

Profit Sharing

Associate Discounts

College Tuition Savings Program

Caring Family Culture

Opportunities for Diversity and Inclusion

Certified FORTUNE Great Place to Work

Job summary

Benco Dental is seeking a Dispatch Specialist in Pittston, PA. Responsibilities include managing customer inquiries and service-related issues, ensuring effective communication and documentation. The role offers a hybrid work schedule requiring two onsite days per week and an hourly pay rate starting at $18. Ideal candidates should have a high school education and customer service experience. Benefits include medical, dental, vision, and 401k effective from day one, alongside additional perks supporting work-life balance.

Qualifications

• Customer service experience preferred.
• Ability to communicate effectively.
• Excellent computer and telephone skills.

Responsibilities

• Ensure courteous communication with customers.
• Cover phones for service calls.
• Monitor service technician schedules.
• Interact with service techs and managers.
• Handle customer service exceptions.
• Research credit or billing problems.
• Enter part orders accurately.
• Bill service invoices correctly.
• Document discussions with customers.
• Keep management informed on service.
• Maintain a positive and professional demeanor.

Skills

Effective communication

Customer service skills

Multitasking

Education

High school diploma/GED

Job description

Dispatch Specialist Position at Benco Dental

• Medical, Dental and Vision Benefits Effective on Day 1
• 401k Package Effective on Day 1
• Paid Time Off Program
• Profit Sharing
• Associate Discounts and Community Giveback Programs
• Hybrid work schedule (2 days a week onsite required)
• College Tuition Savings Program
• Caring Family Culture Toward all Associates
• Certified as a FORTUNE Great Place to Work
• Opportunities to join resource groups that promote Diversity, Equity, and Inclusion
• Family owned for 90+ years

Position Summary:

The Dispatch Specialist is responsible for receiving and responding to external and internal customer inquiries, issues and orders, and resolving service-related issues/problems.

The Shift:

Monday through Friday 12:00pm-8:30pm EST

Training will be completed on day shift

The Pay:

The hourly rate for this position is $18.00 with potential for rate increases in the first 6 months.

Do YOU Possess These Skills and Attributes?

• Ability to communicate effectively
• Excellent computer, telephone, and customer service skills
• Ability to multitask

Do These Responsibilities Interest YOU?

• Ensure that all communication with customers (internal/external) is courteous, cordial, business-like and timely.
• Efficiently cover phones for service calls as needed.
• Evaluates and monitors service tech schedules throughout the day to ensure effective completion of calls.
• Directly interact with service techs and Service Managers to maintain the efficiency of operation and maximizing the scheduling time of techs.
• Effectively handle exceptions and provides support for problems the Customer Service Representatives have been unable to resolve.
• Research information needed to handle requests for credit or billing problems.
• Enter basic part orders using the manufacturer number or the item number if needed.
• Accurately bill all service invoices using correct item numbers, quantities, and van stock.
• Keep accurate records of deleted or cancelled calls.
• Accurately document discussions with customers, technicians, Sales reps and Service Managers in a timely manner; effectively utilizing notes in providing quality customer service.
• Keeps management informed by providing accurate and timely information that ensures customers are served efficiently in meeting their expectations.
• Maintain a composed, confident, and professional manner in all situations. Lead by example by keeping a positive can do attitude.

Do YOU Meet These Requirements?

• High school diploma/GED
• Customer Service experience preferred
• Ability to work 2 days onsite in Pittston, PA

We're proud to be an equal opportunity and affirmative action employer. At Benco Dental we celebrate our associates' differences to foster a culture of diversity and inclusion every day. Click here to learn more about how we promote Equal Opportunity and Diversity and Inclusion at Benco.