Dispatch Specialist (Hybrid)

Benco Dental; Pittston (ME); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401k package

PTO

Profit sharing

Tuition savings

Diversity & Inclusion

Family ownership 90 years

Job summary

Benco Dental in Pittston, PA offers a hybrid Dispatch Specialist role with 3 days remote and 2 days onsite at the Pittston office. The role emphasizes excellent customer service, multitasking, and precise documentation, with on-the-job training and clear performance expectations.

The company provides comprehensive benefits, including medical, dental, vision, a 401(k) plan, PTO, profit sharing, and tuition savings, reflecting a family-oriented culture with 90 years of family ownership.

Qualifications

• Effective written and verbal communication.
• Strong customer service and phone etiquette.
• Ability to multitask in a fast-paced environment.
• Meticulous attention to detail is required.

Responsibilities

• Ensure all customer communications are courteous and timely.
• Cover phones for service calls as needed.
• Monitor service tech schedules to maximize call completion.
• Coordinate with service techs and Service Managers to optimize scheduling.

Skills

Communication

Customer Service

Multitasking

Attention to detail

Education

High school diploma / GED

Job description

Dispatch Specialist Position at Benco Dental

Pittston PA - 2 days a week onsite.

Pay & Benefits

The hourly rate for this position is 1800 with potential for rate increases in the first 6 months.

• Effective on Day 1.
• Medical Dental and Vision Benefits
• 401k Package
• Paid Time Off Program
• Profit Sharing
• Associate Discounts and Community Giveback Programs
• Hybrid work schedule 2 days a week onsite required
• College Tuition Savings Program
• Caring Family Culture Toward all Associates
• Certified as a FORTUNE Great Place to Work
• Opportunities to join resource groups that promote Diversity Equity and Inclusion
• Family owned for 90 years

Shift & Schedule

The Shift Monday through Friday 3 Days at home 1200pm - 830pm EST 2 Days in the office 930am - 600pm EST. Training will be completed on day shift.

Skills & Attributes

• Ability to communicate effectively
• Excellent computer telephone and customer service skills
• Ability to multitask
• Attention to detail

Responsibilities

• Ensure that all communication with customers internalexternal is courteous cordial business like and timely
• Efficiently cover phones for service calls as needed
• Evaluate and monitor service tech schedules throughout the day to ensure effective completion of calls
• Interact directly with service techs and Service Managers to maintain the efficiency of operation and maximizing the scheduling time of techs
• Effectively handle exceptions and provide support for problems the Customer Service Representatives have been unable to resolve
• Research information needed to handle requests for credit or billing problems
• Enter basic part orders using the manufacturer number or the item number if needed
• Accurately bill all service invoices using correct item numbers, quantities and van stock
• Keep accurate records of deleted or cancelled calls
• Accurately document discussions with customers technicians Sales reps and Service Managers in a timely manner; effectively utilizing notes in providing quality customer service
• Keep management informed by providing accurate and timely information that ensures customers are served efficiently in meeting their expectations
• Maintain a composed confident and professional manner in all situations
• Lead by example by keeping a positive can do attitude

Requirements

• High school diploma / GED
• Customer Service experience preferred
• Ability to work 2 days onsite in Pittston PA

About Benco Dental

Benco Dental the largest privately owned full service dental distributor in the United States has remained in the family since 1930a family that now includes our more than 40000 customers and over 1500 associates in the 48 contiguous states. We provide more supply and equipment options than any other full service distributor an offering enhanced by a comprehensive suite of services including office design equipment repair practice coaching financing and project management wealth management and dental specific technology solutions These services are supported by over 400 professionally trained sales representatives and 300 factory trained service technicians who begin every task by asking What does the customer want.

If you enjoy working for a progressive company who is committed to diversity in our workforce who values all customers and associates and also provides the opportunity for growth and development we encourage you to learn more about our Benco family.

We are looking for driven professionals who want to play a key role in our future success while making a positive impact within our industry.

Thank you for your interest in Benco Dental. We look forward to hearing from you.

Were proud to be an equal opportunity and affirmative action employer.

At Benco Dental we celebrate our associates differences to foster a culture of diversity and inclusion every day.