Hybrid Dispatch Specialist

Benco Dental; Pittston (Luzerne County); Hybrid; USD 37,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits Effective on Day 1

401k Package Effective on Day 1

Paid Time Off Program

Profit Sharing

Associate Discounts

College Tuition Savings Program

Caring Family Culture

Opportunities for Diversity and Inclusion

Certified FORTUNE Great Place to Work

Job summary

Benco Dental is seeking a Dispatch Specialist in Pittston, PA. Responsibilities include managing customer inquiries and service-related issues, ensuring effective communication and documentation. The role offers a hybrid work schedule requiring two onsite days per week and an hourly pay rate starting at $18. Ideal candidates should have a high school education and customer service experience. Benefits include medical, dental, vision, and 401k effective from day one, alongside additional perks supporting work-life balance.

Qualifications

• Customer service experience preferred.
• Ability to communicate effectively.
• Excellent computer and telephone skills.

Responsibilities

• Ensure courteous communication with customers.
• Cover phones for service calls.
• Monitor service technician schedules.
• Interact with service techs and managers.
• Handle customer service exceptions.
• Research credit or billing problems.
• Enter part orders accurately.
• Bill service invoices correctly.
• Document discussions with customers.
• Keep management informed on service.
• Maintain a positive and professional demeanor.

Skills

Effective communication

Customer service skills

Multitasking

Education

High school diploma/GED

Job description

Benco Dental is seeking a Dispatch Specialist in Pittston, PA. Responsibilities include managing customer inquiries and service-related issues, ensuring effective communication and documentation. The role offers a hybrid work schedule requiring two onsite days per week and an hourly pay rate starting at $18. Ideal candidates should have a high school education and customer service experience. Benefits include medical, dental, vision, and 401k effective from day one, alongside additional perks supporting work-life balance.