Customer Service Representative

Top Rank Plumbing; California; Hybrid; USD 23,419 - 27,552; Full time

Benefits offered by this job

401(k)

Company uniforms

Opportunities for growth

Flexibility

Job summary

Top Rank Plumbing in Carmichael, CA is seeking a full-time Customer Service Representative for a hybrid role. You will schedule and coordinate service calls, dispatch technicians, and keep the dispatch board updated to balance workloads.

The role emphasizes strong organization, proactive communication, and a willingness to assist with billing and records. Competitive hourly pay and solid benefits accompany this position.

Qualifications

• High school diploma or equivalent required.
• 1+ years of dispatching or customer service experience.
• Strong communication and interpersonal skills.
• Proficiency with computers and scheduling systems.
• Ability to multitask, problem-solve, and stay organized in a fast-paced environment.
• Reliable, customer-focused, and able to work independently.

Responsibilities

• Schedule and coordinate incoming service calls, ensuring technicians are assigned based on skill set and location.
• Maintain dispatch board and forecast workloads for the days ahead.
• Dispatch technicians and respond to customer inquiries, following up on pending work.
• Manage maintenance agreements, update customer records, and handle purchase orders as needed.
• When not dispatching, assist with billing, payroll, emails, or permits to keep operations running smoothly.

Skills

Communication skills

Organizational skills

Multitasking

Scheduling systems

Education

High school diploma or equivalent

Tools

ServiceTitan

MS Office

Job description

At Top Rank Plumbing in Carmichael, CA, we know that a well-organized dispatch team is the backbone of excellent service. That's where you come in. We're looking for a full-time Customer Service Representative to manage and coordinate service calls, ensuring our technicians are where they need to be-when they need to be there.

If you're highly organized, thrive in a fast-paced environment, and enjoy problem-solving, this could be the perfect hybrid role for you. Plus, you'll enjoy competitive pay of $17-$20 per hour as well as great benefits and perks like:

• 401(k)
• Company uniforms
• Opportunities for growth
• Flexibility

ABOUT OUR COMPANY

At Top Rank Plumbing, we're more than just a plumbing company - we’re a close-knit team dedicated to delivering exceptional residential and commercial plumbing services. With our commitment to customer satisfaction and years of experience, we take pride in our professional, reliable, and cost-effective solutions. As a small business, we foster a flexible and supportive work environment where our employees thrive. Join us and enjoy the benefits of a competitive salary, opportunities for growth, and the stability of a fast-growing company!

ABOUT THIS HYBRID ROLE

Work Schedule & Location

This is a full-time, hybrid position based out of Carmichael, CA. Typical schedule will be Monday-Friday 9:00 am- 5:00 pm.

Your Typical Day

As a Customer Service Representative, your day starts by scheduling and coordinating incoming service calls, ensuring each technician is assigned based on skill set and location. You keep the dispatch board updated and forecast workloads to prepare for the days ahead. Throughout the day, you're in constant communication-dispatching technicians, answering customer inquiries, and following up on pending work. You also manage maintenance agreements, update customer records, and handle purchase orders as needed. When not actively handling dispatch, you might assist with billing, payroll, emails, or permits to keep everything running smoothly.

The Minimum Requirements to Be Considered

• High school diploma or equivalent
• 1+ years of dispatching or customer service experience
• Strong communication and interpersonal skills
• Proficiency with computers and scheduling systems
• Ability to multitask, problem-solve, and stay organized in a fast-paced environment
• Reliable, customer-focused, and able to work independently

Preferred Qualifications

• Experience in the plumbing industry
• Familiarity with Microsoft Office and ServiceTitan
• Team-oriented with strong decision-making skills under pressure

Candidates must successfully pass a background check, and we also conduct pre-employment drug testing. Please note that any job offer extended will be contingent upon the results of both background and drug testing.