Hybrid-Remote Plumbing Dispatch Specialist

A.B. May Heating, A/C, Plumbing & Electrical; Kansas City (MO); Hybrid; USD 48,000 - 52,000; Full time

Benefits offered by this job

Health Coverage

Life Insurance

Disability Insurance

401(k)

Job summary

A.B. May Heating, A/C, Plumbing & Electrical in Kansas City, MO, seeks a Dispatcher to coordinate service calls, assign technicians, and keep customers informed from start to finish. The role combines fast‑paced work with customer service and requires night and weekend availability.

A hybrid‑remote schedule is available after training; the position offers competitive hourly pay with weekly commissions and opportunities to grow with a family‑operated, established plumbing service provider.

Qualifications

• 2+ years of experience in a high‑pressure or fast‑paced dispatch or customer service environment
• Experience as a dispatcher in residential home services (HVAC, plumbing, electrical) strongly preferred
• Ability to multi‑task in a fast‑paced, evolving environment
• Strong written and verbal communication skills
• Self‑starter with minimal supervision required
• Strong problem‑solving capabilities
• Collaborative and effective working style with team members
• Ability to interpret documents such as warranty contracts and internal policies
• Ability to build productive, empathetic relationships with customers and staff
• Strong computer proficiency

Responsibilities

• Assign system checks and demand calls to technicians based on skill level and schedule priority
• Keep customers informed throughout the day on scheduling and technician status
• Relay any special job requirements to technicians
• Encourage technicians to maximize every customer interaction
• Monitor the dispatch board for potential issues and communicate as needed
• Proactively ask customers with lower‑priority calls to reschedule when needed
• Review each call before dispatch to ensure all necessary details are included
• Schedule parts promptly upon availability and confirm order completion before scheduling
• Assign high‑revenue parts installations to the technician who sold the job
• Maintain awareness of special‑order parts, customer instructions, payment methods, and directions
• Communicate company policies and scheduling details clearly with customers
• Document customer contacts and ensure follow‑up by appropriate team members
• Manage multiple priorities calmly under pressure
• Be willing to work extended hours when required
• Maintain a positive, team‑oriented attitude

Job description

A.B. May Heating, A/C, Plumbing & Electrical in Kansas City, MO, seeks a Dispatcher to coordinate service calls, assign technicians, and keep customers informed from start to finish. The role combines fast‑paced work with customer service and requires night and weekend availability.

A hybrid‑remote schedule is available after training; the position offers competitive hourly pay with weekly commissions and opportunities to grow with a family‑operated, established plumbing service provider.