Hybrid Director, Operations Programs & Standards

Keel Infrastructure; New York (NY); Hybrid; USD 185,000 - 225,000; Full time

Benefits offered by this job

Year-end bonus

Sign-on equity

Equity grant

Job summary

Keel Infrastructure is seeking a Director, Operations Programs & Standards in New York City to own the portfolio-wide operations standards, KPI framework, and CMMS governance. The role drives template control, acceptance criteria, and alignment with the delivery and QA functions across sites in North America.

The position emphasizes building program infrastructure, executive-quality reporting, and strong governance for operator content.

Qualifications

• 10+ years in critical facilities operations, operations programs, or asset management, with direct ownership of procedure/document governance and CMMS program standards at a portfolio or multi-site level.
• Experience on the owner side of an outsourced FM relationship strongly preferred; must understand the difference between operating a program and governing one.
• Demonstrated experience building program infrastructure — standards, templates, acceptance processes — from the ground up.
• Strong document control, audit, and standards-writing capability; comfortable holding acceptance positions on operator-drafted and delivery-drafted content as a peer to senior delivery leadership.
• Executive-quality written reporting.

Responsibilities

• Owns the Ops VDR standard and submittals program portfolio-wide: templates, document control, and acceptance authority over operator-drafted content (MOPs, SOPs, EOPs, site programs).
• Define and maintain the KPI framework all sites verify against, including measurement definitions, evidence standards, and the linkage points for KPI-tied commercial mechanisms.
• Own CMMS and document management governance from the owner side: configuration standards, data ownership, export and audit access, CMMS population acceptance criteria, and cross-site consistency.
• Serve as the operations standards counterpart to the delivery organization: align the Ops VDR standard with turnover templates so handover packages land acceptance-ready.
• Provide the program-level remote audit backstop to onsite QA/QC: periodic audits of CMMS data, PM completion trends, and reporting integrity across sites.
• Standardize the operating model across the portfolio as new builds come online; codify the operations transition playbook with the Site Director and delivery organization after Moses Lake.
• Publish periodic operations program and standards performance reporting to Operations leadership.

Job description

Keel Infrastructure is seeking a Director, Operations Programs & Standards in New York City to own the portfolio-wide operations standards, KPI framework, and CMMS governance. The role drives template control, acceptance criteria, and alignment with the delivery and QA functions across sites in North America.

The position emphasizes building program infrastructure, executive-quality reporting, and strong governance for operator content.