Hybrid Digital Services Specialist — QA & Member Support

Advancial Federal Credit Union; Dallas (TX); Hybrid; USD 31,684 - 39,950; Full time

Benefits offered by this job

Three weeks of vacation

401(k) contributions

Affordable pet insurance

Tuition reimbursement

$1,000 reimbursement for unexpected expenses

Job summary

A leading credit union is looking for a Digital Services Specialist in Dallas, Texas. This hybrid role provides support for various digital services, requiring skills in customer service and technical tools like Jira. Candidates should possess an Associate’s Degree and have at least one year of relevant experience. The position offers a competitive salary of $23-$29 per hour, alongside a range of benefits designed to support personal and professional growth.

Qualifications

• Maintain working knowledge of necessary computer equipment and software.
• One year of relevant experience in a similar role.

Responsibilities

• Support services like Online Banking and Mobile App.
• Assist with testing and implementation of digital projects.
• Manage Zelle token change requests and error resolutions.
• Troubleshoot and maintain the Credit Union’s texting platform.

Skills

Knowledge of Microsoft Word

Familiarity with Jira/Atlassian

Experience with HTML

Customer Service Skills

Education

Associate’s Degree or equivalent experience

Tools

Jira

CRM case management tools

Job description

A leading credit union is looking for a Digital Services Specialist in Dallas, Texas. This hybrid role provides support for various digital services, requiring skills in customer service and technical tools like Jira. Candidates should possess an Associate’s Degree and have at least one year of relevant experience. The position offers a competitive salary of $23-$29 per hour, alongside a range of benefits designed to support personal and professional growth.