Digital Services Specialist

Advancial Federal Credit Union; Dallas (TX); Hybrid; USD 31,684 - 39,950; Full time

Benefits offered by this job

Three weeks of vacation

401(k) contributions

Affordable pet insurance

Tuition reimbursement

$1,000 reimbursement for unexpected expenses

Job summary

A leading credit union is looking for a Digital Services Specialist in Dallas, Texas. This hybrid role provides support for various digital services, requiring skills in customer service and technical tools like Jira. Candidates should possess an Associate’s Degree and have at least one year of relevant experience. The position offers a competitive salary of $23-$29 per hour, alongside a range of benefits designed to support personal and professional growth.

Qualifications

• Maintain working knowledge of necessary computer equipment and software.
• One year of relevant experience in a similar role.

Responsibilities

• Support services like Online Banking and Mobile App.
• Assist with testing and implementation of digital projects.
• Manage Zelle token change requests and error resolutions.
• Troubleshoot and maintain the Credit Union’s texting platform.

Skills

Knowledge of Microsoft Word

Familiarity with Jira/Atlassian

Experience with HTML

Customer Service Skills

Education

Associate’s Degree or equivalent experience

Tools

Jira

CRM case management tools

Job description

Digital Services Specialist

We’re proud to be named one of USA TODAY’s Top Workplaces and have earned the Best and Brightest Companies to Work For award for 8 years straight. Founded in 1937, Advancial is one of the oldest credit unions in the country. Our mission is to create lasting value for our members through superior service, quality products, and innovative solutions.

What You’ll Do

• Provide support for services such as Member Management Console, Online Banking, Mobile App, Online Membership Application, Zelle, Member to Member Transfers, Bill Payer, Payments, Transfers, Chat, Video Chat, SMS Text Delivery, Mobile Wallets, Remote Deposit, and Lending Portal on a daily basis. This includes handling member questions and feedback professionally, and researching member accounts. This includes answering calls and responding to CRM cases.
• Assist with testing, QA, and implementation of digital projects. Builds and follows test plans.
• Conduct bug tracking and case management via Jira and collaborate with developers on these items.
• Manage Zelle token change requests, works error resolution cases and submits support tickets to third party vendor when needed.
• Aid in development, facilitation and maintenance of internal and external training materials on the Credit Union’s digital services and products.
• Troubleshoot, set up, train, and maintain the Credit Union’s texting platform.
• Analyze, evaluate, communicate, and monitor changes needed to maintain systems and/or processes.
• Collaborate with the Member Experience department to solve member issues and evaluate feedback.
• Adhere to Advancial branding standards and have strong writing ability with attention to detail.
• Certify compliance with federal and state regulations.
• Ensure harmonious and positive relationships with the branches, internal departments, external partners and membership consistent with the Credit Union’s mission and philosophy.

Requirements

• Responsible for maintaining a working knowledge of computer equipment and software required including Microsoft Word, OneNote, Excel, etc.
• Familiarity with the following systems is a plus: Jira/Atlassian, TestFlight, Twilio/SendGrid, CRM case management, HTML.
• Associate’s Degree (or equivalent experience) plus one year of relevant experience.

This position is hybrid at 10000 North Central Expressway, Suite 1400, Dallas, Texas 75231. Position pays $23 - $29.

Ready to Join a Winning Team?

Advancial isn’t just about business – it’s about building careers, communities, and futures. If you want to work somewhere that supports your growth, values your time, and recognizes your impact, you’ve found the right place.

Benefits

• Take Time for Life: In addition to 11 company holidays, you start with 3 weeks of vacation, and can recharge at our beautiful vacation homes in Destin, FL, and Breckenridge, CO – free for you and your loved ones (you just pay taxes).
• Retire with Confidence: We contribute to your 401(k).
• Pets Are Family Too: With affordable pet insurance (we even chip in), your furry friends are covered for everything from checkups to surgeries.
• Invest in Your Future: We’ll cover 80% of your tuition costs after one year, so you can continue to grow, learn, and achieve your goals.
• Life Happens: Our Advancial Life Rewards program reimburses you up to $1,000 each year for unexpected expenses.

Seniority level

Associate

Employment type

Full‑time

Job function

Other

Industry

IT Services and IT Consulting