Hybrid Digital Accounts Specialist: Open Member Accounts

Consumers Credit Union; Lake Forest (IL); Hybrid; USD 29,000 - 43,000; Full time

Job summary

Consumers Credit Union in Lake Forest, IL is seeking a Digital New Accounts Specialist to help members open accounts through CCU’s digital channels. You will review online applications, verify documents, and ensure accurate setup while serving as a SME across platforms.

This role emphasizes member service over sales, requires a high school diploma and 1+ year of customer service experience, and offers hybrid work with two onsite days weekly at Lake Forest HQ. Bilingual English/Spanish is a plus.

Qualifications

• High school diploma or equivalent required.
• 1+ year of customer service or related experience required.
• Bilingual English and Spanish preferred.

Responsibilities

• Process and onboard new account and existing member applications through digital channels.
• Follow up with members on pending accounts to ensure documentation is complete.
• Provide SME support for new accounts processes and related functionality.
• Educate members and colleagues on remote channel options and how to apply.
• Respond to inquiries from the contact center, branches, and internal departments.

Skills

Customer service

Communication skills

Bilingual English/Spanish

Attention to detail

Education

High school diploma or equivalent

Job description

Consumers Credit Union in Lake Forest, IL is seeking a Digital New Accounts Specialist to help members open accounts through CCU’s digital channels. You will review online applications, verify documents, and ensure accurate setup while serving as a SME across platforms.

This role emphasizes member service over sales, requires a high school diploma and 1+ year of customer service experience, and offers hybrid work with two onsite days weekly at Lake Forest HQ. Bilingual English/Spanish is a plus.