Remote Digital Service Specialist

Sun Community Federal Credit Union; United States; Remote; USD 31,051 - 46,562; Full time

Job summary

Sun Community Federal Credit Union is seeking a Digital Service Representative to provide exceptional member service through digital channels. The role involves managing online account and loan queues while ensuring compliance and process efficiency.

The ideal candidate should have at least one year of experience in a member service role, excellent communication skills, and proficiency in digital tools. The position is based in the United States and offers a salary range of $22.54 - $33.80 per hour.

Qualifications

• Minimum of one year of experience as a Member Service Representative or equivalent role.
• Experience assisting members with account servicing and loan processing preferred.

Responsibilities

• Manage online account queue to review and fund accounts.
• Process loan requests and ensure accurate documentation.
• Provide guidance on Credit Union products and services.
• Deliver exceptional member service through digital channels.

Skills

Digital tools proficiency

Member support

Problem solving

Collaboration

Education

High school diploma or equivalent

Some college preferred

Job description

Sun Community Federal Credit Union is seeking a Digital Service Representative to provide exceptional member service through digital channels. The role involves managing online account and loan queues while ensuring compliance and process efficiency.

The ideal candidate should have at least one year of experience in a member service role, excellent communication skills, and proficiency in digital tools. The position is based in the United States and offers a salary range of $22.54 - $33.80 per hour.