Hybrid Desktop Support Technician - West Sacramento

TEKsystems; West Sacramento (CA); Hybrid; USD 39,000 - 48,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) plan

Paid time off

Job summary

TEKsystems is hiring for an IT Help Desk role in West Sacramento, CA. The position is contract-to-hire and requires handling incidents, providing first-time resolution, and escalating when needed.

You will maintain ticket quality, ensure accurate records, and deliver a consistent user experience. Hybrid work arrangement applies; strong focus on customer service, Windows 10, ServiceNow, Active Directory, and ITIL foundations.

Qualifications

• Experience in help desk or service desk environments.
• Proficient with Windows 10 and Microsoft 365.
• Familiar with ServiceNow and ITIL foundations.
• Strong customer service skills.
• Spanish language skills.

Responsibilities

• Handle incidents and IT service requests.
• Provide first-time resolution where possible.
• Escalate to local or specialist teams when required.
• Maintain ticket quality and accurate records.
• Deliver a strong, consistent user experience.

Skills

Help desk

Service desk

Ticketing system

Active Directory

ITIL

Microsoft 365

Windows 10

ServiceNow

Spanish language

Desktop support

Technical support

Tools

ServiceNow

Active Directory

Job description

TEKsystems is hiring for an IT Help Desk role in West Sacramento, CA. The position is contract-to-hire and requires handling incidents, providing first-time resolution, and escalating when needed.

You will maintain ticket quality, ensure accurate records, and deliver a consistent user experience. Hybrid work arrangement applies; strong focus on customer service, Windows 10, ServiceNow, Active Directory, and ITIL foundations.