Hybrid Desktop Support Technician (Tier 2)

Solü Technology Partners; Tempe (AZ); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Solü Technology Partners seeks a Tier 2 End User Support specialist to enable the client workforce in a hybrid environment. You will provide on-site and walk-up support, handling devices and software across multiple Phoenix facilities.

Strong focus on customer experience, troubleshooting complex issues, and collaborating with other IT teams. Ideal candidates have solid Windows/M365 knowledge, networking basics, hardware repair skills, and excellent communication.

Qualifications

• Experience in client support across varied technical skill levels.
• Strong knowledge of Microsoft OS and Microsoft 365.
• Service Management concepts and security principles.
• Detail oriented with analytical and troubleshooting skills.
• Well organized with ability to multitask and prioritize.
• Excellent communication and documentation abilities.
• Experience in large-scale enterprise environments is a plus.

Responsibilities

• Provide second-level (Tier 2) on-site and remote IT support for end users.
• Troubleshoot complex issues across hardware, software, and networking.
• Repair and replace peripherals and devices (desktops, laptops, printers, mobile devices).
• Support multiple facilities across the Phoenix metro area with reliable transportation.
• Collaborate with other support teams and maintain ITSM processes (Knowledge, Incident, Request).
• Contribute to IT modernization projects and roadmap initiatives.

Skills

Customer experience

Troubleshooting

Documentation

Communication

Team collaboration

Multi-site support

Time management

Client support

Education

A+ Certification

Network+ Certification

Security+ Certification

Tools

ServiceNow

Active Directory

Group Policy

NTFS permissions

DNS

macOS

iOS

Windows 365

AVD / virtualization

Job description

Solü Technology Partners seeks a Tier 2 End User Support specialist to enable the client workforce in a hybrid environment. You will provide on-site and walk-up support, handling devices and software across multiple Phoenix facilities.

Strong focus on customer experience, troubleshooting complex issues, and collaborating with other IT teams. Ideal candidates have solid Windows/M365 knowledge, networking basics, hardware repair skills, and excellent communication.