Technical Support Specialist

Hub Technology Group; Brockton (MA); Hybrid; USD 55,000 - 75,000; Full time

Job summary

A technology solutions provider in Brockton is seeking a Tier 2 Support Agent for a hybrid role. This position serves as a key contact for technical assistance, focusing on desktop computing. The ideal candidate will have a strong background in Microsoft 365, desktop hardware, and related support experiences, with at least 2 years in Tier 2 support. Responsibilities include hardware and software installation and troubleshooting, ensuring optimal system performance for users.

Qualifications

• Minimum 2 years of relevant IT experience, including 2 years in Tier 2 support role.
• Equivalent professional experience may be considered in place of degree.

Responsibilities

• Provide technical support for desktops, laptops, printers, mobile devices, and peripherals.
• Install, image, configure, and deploy desktops and laptops.
• Diagnose and resolve hardware and software issues.

Skills

Proficiency with Microsoft 365, including Teams and SharePoint

Strong knowledge of desktop, laptop, and printer hardware

Working knowledge of Active Directory and Azure Active Directory

Ability to support Microsoft Office applications

Education

AS or BS in Computer Science or related field

Job description

Full Time Role - Local W2 Candidates Only - HYBRID

This role serves as a primary point of contact for end users requiring technical assistance and hardware support within the organization’s desktop computing environment. The Tier 2 Support Agent is responsible for installing, diagnosing, repairing, maintaining, and upgrading hardware and software to ensure optimal system performance. Support is delivered in person, via phone, email, and remote access tools.

Key Responsibilities

• Provide technical support for desktops, laptops, printers, mobile devices, and peripherals
• Install, image, configure, and deploy desktops and laptops for new and existing employees
• Diagnose and resolve hardware and software issues, escalating to Tier 3 when necessary
• Support Microsoft 365 applications, including Teams and SharePoint
• Troubleshoot multi-factor authentication (MFA) applications and remote connectivity issues

Required Skills and Knowledge

• Proficiency with Microsoft 365, including Teams and SharePoint
• Strong knowledge of desktop, laptop, and printer hardware
• Working knowledge of Active Directory and Azure Active Directory
• Ability to support Microsoft Office applications

Qualifications

• AS or BS in Computer Science or related field (or equivalent professional experiece)
• 2+ years of relevant IT experience, including at least 2 years in Tier 2 support role