Hybrid Desktop Support Specialist - IT Help & Devices

Academy of Motion Picture Arts and Sciences; Los Angeles (CA); Hybrid; USD 46,838 - 49,593; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision coverage

15 days of PTO plus holidays

401k retirement plan with company match

Free Academy membership screenings

Employee discounts

Job summary

A prestigious arts organization in Los Angeles seeks a Desktop Support Specialist to provide technical support and manage IT assets. The ideal candidate has a Bachelor's degree in IT, 3 years of relevant experience, and strong customer service skills. Responsibilities include maintaining IT asset inventory and ensuring high-quality support for various IT equipment. The position offers competitive pay and comprehensive benefits, requiring a commitment to in-person work a minimum of 2 days a week.

Qualifications

• Minimum of 3 years’ experience in IT support roles.
• Ability to interface effectively with end-users and non-technical staff.
• Excellent oral and written communication skills.

Responsibilities

• Provide day-to-day desktop support and technical operations.
• Maintain accurate IT Asset Inventory.
• Manage service requests efficiently.

Skills

Customer service focus

Strong interpersonal skills

Windows Operating System knowledge

Ability to create technical documentation

Education

Bachelor's degree in information technology or an IT-related field

Tools

A+

MSDT

Help Desk certification

Job description

A prestigious arts organization in Los Angeles seeks a Desktop Support Specialist to provide technical support and manage IT assets. The ideal candidate has a Bachelor's degree in IT, 3 years of relevant experience, and strong customer service skills. Responsibilities include maintaining IT asset inventory and ensuring high-quality support for various IT equipment. The position offers competitive pay and comprehensive benefits, requiring a commitment to in-person work a minimum of 2 days a week.