Desktop Support Specialist

SMARTFOX; Tulsa (OK); Hybrid; USD 60,000 - 80,000; Part time

Job summary

A leading tech firm in Tulsa is seeking a Mid-Senior Level IT Support Specialist. In this hybrid role, you'll provide hardware and software support, assist a diverse range of end users, and handle incident requests. Ideal candidates have 5+ years of experience in IT support with skills in MS Office and Active Directory. A bachelor's degree is preferred, or equivalent experience. Strong customer service skills are necessary, as is familiarity with various technologies. This position is contract-based.

Qualifications

• 5+ years of experience in IT support roles required.
• Experience with MS Office Support and Active Directory is crucial.

Responsibilities

• Provide hardware and software support to end users.
• Respond to tickets and maintain office technology.
• Deliver Level 1 & Level 2 software support and customer service.

Skills

Good technical skills

Good customer service

Education

Bachelor's degree preferred or 5+ years experience

Job description

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Location: Tulsa, OK (hybrid)

Responsibilities:

• Hardware/software support
• Desktop support helping a wide range of end users; Responding to tickets; Maintaining office technology; Front facing customer service; Level 1 & Level 2 software support; enterprise level; Backend office; MS Office Support; MS Intune Active Directory; Remote Management; Incident Request Management

Must Have Skills:

• Good technical skills, good customer service

Nice to have skills:

• Banking or law firm support work,
• Experience with Apple iOS
• Adobe Acrobat

Years of Experience: 5+ years

Education:

• Bachelor's degree preferred, if no degree, they will need 5 years extra experience

Software skills:

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology
• IT Services and IT Consulting

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